1391 IT & Software Developer jobs in the US
Help Desk Technician (IT support)
$36,504 - 44,096
Georgia Institute of Technology
Woodhaven Drive, Atlanta
$36,504 - 44,096
Requirements
Must:
- High School diploma or GED
- Equivalent combination of education and experience will be considered
- Up to two years of experience in customer technical support is preferred
- Technical Diploma in computer operations or related field is a plus
- Ability to articulate technical issues to both technical and non-technical personnel
- Proficiency or a rapid learning capacity in various computer hardware and software
- Strong analytical and problem-solving capabilities
- Excellent phone communication and active listening skills
- Customer-oriented mindset with adaptability
- Capable of prioritizing and managing time effectively over extended periods
- Willingness to stand and walk for up to 30 minutes at various times
Responsibilities
- Respond to support calls, emails, and other user communications regarding software, connectivity, printing, and related issues
- Provide service information and resolve customer problems
- Consult with users to outline procedures for identifying and solving issues
- Investigate and address user concerns with computer software and hardware
- Utilize knowledge of software, hardware, and procedures to resolve technical problems
- Guide users through troubleshooting and diagnostic processes using appropriate tools
- Investigate and resolve complex inquiries, ensuring thorough follow-up on customer issues
- Pursue learning opportunities in other operational areas to enhance service knowledge
- Stay updated on policies and procedures relevant to customer service
- Perform additional related tasks as necessary
Description
At Georgia Tech, we take pride in being a top-tier public research university located in the vibrant city of Atlanta, known for its economic and cultural richness. Our commitment to excellence is reflected in our diverse community of over 45,000 students and our expansive faculty that secured more than $1.4 billion in research funding last year. Were dedicated to creating leaders who leverage technology for the greater good, underpinned by our strong mission and values centered around diversity, ethical behavior, and innovation. We invite applicants who align with our beliefs and are eager to contribute to a collaborative and inclusive environment.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1391 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sched LLC, Jump, GE Aerospace, Meitou Inc., D3 Security Management Systems, LawDepot, Edge Digital Solution among others, are currently hiring for Support roles in the United States.
The company with most openings is BMO Financial as they are hiring for 30 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is BMO Financial as they are hiring for 30 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.