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Tier-1 Network Monitor/Help Desk Support
59,500 - 80,500 USD
General Dynamics Information Technology
Kings Way 30, Hampton
59,500 - 80,500 USD
Requirements
Must:
- Clearance Level Must Currently Possess: Top Secret/SCI
- Clearance Level Must Be Able to Obtain: Top Secret/SCI
- Job Family: Network Engineering
- Skills: Help Desk Support, Monitoring Tools, Network Operations
- Certifications: Security Plus - CompTIA
- Experience: 3+ years of related experience
- US Citizenship Required: Yes
Responsibilities
As a member of our Network Engineering team, you will join us in supporting the Air Forces’ Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center. Your primary duties will include:
- Conducting fault management to detect, isolate, and correct abnormal network anomalies 24/7.
- Monitoring all nodes for operational integrity.
- Responding to trouble calls and initiating trouble tickets to document anomalies and corrective actions.
- Populating and examining trouble and error logs for effective troubleshooting.
- Providing technical support to resolve issues or escalating them to the appropriate level.
- Monitoring and administering network tools for troubleshooting and trend analysis.
- Logging all network issues utilizing the approved system of record to generate reports.
- Providing support in data network planning, engineering, and design.
- Reporting all trouble calls to the MCC in the DOC and providing hourly updates until resolution.
- Delivering quarterly metrics illustrating trends and workload in PowerPoint presentations.
Description
Join our technology-leading team at GDIT, where we strive to solve some of the world’s most complex technical challenges. We are seeking an enthusiastic Junior Network Engineer looking to expand their experience in the IT field, supporting the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Langley AFB, VA.
We offer a competitive salary range of $59,500 - $80,500, depending on your experience, geographic location, and contractual requirements. Our total rewards package includes benefits such as health and wellness plans, a 401(k) with company match, professional development opportunities, and more.
We value work-life balance and provide flexible work schedules where possible. Our team of 30,000 experts operates across 30 countries, delivering solutions in digital modernization, AI/ML, cloud, cybersecurity, and application development. We encourage our employees to take part in leading and learning opportunities that enable them to impact various missions every day.
GDIT is an equal opportunity employer and welcomes individuals with disabilities and protected veterans to apply.
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