System Administrator I

- I provide support for the implementation, troubleshooting, and maintenance of IT systems. - I manage the daily activities of configuration and operation of IT systems. - I assist users in accessing and using IT systems and perform Tier 1 (Help Desk) problem identification, diagnosis, and resolution of issues. - I handle account management activities, including establishing, activating, modifying, disabling, and removing accounts. - I ensure compliance with applicable system security controls through configuration management and implementation. - I perform periodic vulnerability scans of systems and support day-to-day operations, monitoring, and problem resolution for client/server, storage, network devices, and mobile devices. - I implement IAVA security patches and ensure patch status is recorded in appropriate systems of record. - I optimize system operations and resource utilization, performing system capacity analysis and planning. - I provide support for escalation and communication of status to agency management and internal customers.