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NCIS Help Desk Analyst Tier I
43,654.4 - 58,688.4 USD
General Dynamics Information Technology
Potomac Avenue 299, Quantico
43,654.4 - 58,688.4 USD
Requirements
Must:
- Active Secret clearance; must be able to obtain a Top Secret clearance.
- 2+ years of IT support experience in a Help Desk environment.
- Experience with Remedy or other ITSM tools.
- Security+ CE certification required.
- High School Diploma.
- Location: Onsite at Quantico, VA.
- US Citizenship required.
Responsibilities
As a Help Desk Analyst Tier I, I will transform technology into opportunity. I expect to initiate and resolve service request/problem incidents while tracking IT equipment and ensuring the database is up-to-date. I will consult with the user community to resolve technical problems and answer queries by telephone or through self-service tickets regarding computer hardware, software, network, system/application access, and telecommunications systems. Utilizing my problem-solving skills, I will diagnose, identify, isolate, and analyze problems with the help of historical database records. Additionally, I will route calls to product line specialists, maintain records and tracking databases, alert management to recurring issues, and collaborate with system administrators and developers to ensure services/incidents are resolved.
Description
At GDIT, I will be part of the IT Technology Development division within the NCIS ITD organization, which plays a crucial role in enhancing how agencies operate. The Naval Criminal Investigative Service (NCIS) comprises around 2,000 personnel, offering me the chance to work at the forefront of criminal investigation and cyber matters.
We offer a comprehensive benefits package, including 401K with company match, health and wellness packages, career mobility, and professional growth opportunities. I will enjoy a work-life balance with paid time off and a range of additional benefits. GDIT embodies a culture of innovation, where I will connect with impactful client missions and develop my expertise.
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