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Help Desk Technician - Washington
$69,885.76 - 94,198.72
General Dynamics Information Technology
Ellipse Road Northwest, Washington
$69,885.76 - 94,198.72
Requirements
Must:
- Clearance Level Must Currently Possess: Top Secret/SCI
- Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
- Job Family: Help Desk
- Skills: Customer Service, Help Desk Support, Troubleshooting
- Certifications: None
- Experience: 4+ years of related experience
- US Citizenship Required: Yes
Responsibilities
As a Help Desk Technician, I will provide technical support and troubleshooting for network, desktop, and systems hardware and software. I will resolve technical problems and answer queries via telephone or self-service tickets in support of internal and external customer computer hardware, software, network, system/application access, and telecommunications systems. My duties will also include:
- Diagnosing, identifying, isolating, and analyzing problems through historical database records.
- Routing calls to product line specialists, application, or system support specialists as needed.
- Maintaining and updating records and tracking databases, and alerting management to recurring problems and patterns.
Description
At GDIT, we aim to transform technology into opportunity. A career in enterprise IT means connecting and enhancing the systems that matter most. You will be at the forefront of innovation, playing a meaningful role in improving how agencies operate. People are our differentiator, and as a Help Desk Technician, you will ensure today is safe and tomorrow is smarter. We offer a comprehensive benefits package including 401K with company match, health and wellness packages, professional growth opportunities, and much more. The likely hourly rate for this position is between $33.52 - $45.34, based on experience, geographic location, and contractual requirements. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA DC Washington We are GDIT, a global technology and professional services company, delivering consulting, technology, and mission services to major agencies across the U.S. government, defense, and the intelligence community. We connect our employees with impactful missions, creating a work experience that allows them to see their impact every day. We advocate for equal opportunity and are committed to accessible employment for individuals with disabilities and protected veterans.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 882 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
LGS, une Société IBM / an IBM Company, Capgemini, SciTec, Accenture, Slice Merchant Services, SouthEast Alaska Regional Health Consortium, MetroStar among others, are currently hiring for Support roles in the United States.
The company with most openings is General Dynamics Information Technology as they are hiring for 197 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is General Dynamics Information Technology as they are hiring for 197 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.