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F-35 Help Desk Specialist
50,286 - 67,000 USD
General Dynamics Information Technology
93523, Edwards Air Force Base
50,286 - 67,000 USD
Requirements
Must:
- Clearance Level Must Currently Possess: Interim Secret
- Clearance Level Must Be Able to Obtain: Secret
- Suitability: None
- Job Family: Help Desk
- Skills: BMC Remedy Ticketing System, Help Desk Support, IT Help Desk
- Certifications: Security+, CE - CompTIA-Security+ CE
- Experience: 3+ years of related experience
- US Citizenship Required: Yes
- Education: BS/BA or AS/AA degree in Computer Science, Information Sciences, or related IT discipline. Allowable substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree.
Responsibilities
As a Help Desk Specialist, I will:
- Provide first-tier software, hardware, and printing technical assistance to computer users.
- Answer questions and resolve computer problems for clients in person, via email, telephone, or electronically.
- Provide assistance concerning the use of computer hardware, software, and printing.
- Respond to and diagnose problems through discussions with users.
- Provide timely support to end users on a variety of issues, including identifying, researching, resolving, and following up on technical problems.
- Serve as a focal point for customer concerns.
- Document, track, and monitor technical problems to ensure timely resolution.
- Interact with multiple teams including system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problems.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
- Maintain a working knowledge of the M365 office suite, MS Teams, and the Windows operating system.
Description
At GDIT, I will transform technology into opportunity as a Help Desk Specialist. My work will focus on connecting and enhancing critical systems, positively impacting how agencies operate. As part of the Joint Strike Fighter (JSF) F-35 IT program at Edwards AFB, CA, I will support knowledge-based, information assurance, and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO). My role will involve a commitment to innovation while ensuring that both today is safe and tomorrow is smarter.
I will be working onsite at Edwards AFB, CA, with a dedicated commitment to providing high-quality help desk support. Compensation for this position will be based on experience, geographic location, and contractual requirements, with an hourly rate likely ranging from $24.16 to $32.20.
At GDIT, I will also enjoy a comprehensive benefits package which includes a 401K with company match, health and wellness packages, paid vacation and holidays, internal mobility support for career growth, and opportunities for professional development including education and certifications.
GDIT is committed to creating a diverse and inclusive work environment where I will have the chance to lead, learn, and make meaningful contributions to a safer, smarter world.
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