859 IT & Software Developer jobs in the US
Technical Support Representative (Bilingual)
$45,760 - 45,760
Gatestone & Co. Inc
Yonge Street, North York
$45,760 - 45,760
Requirements
Must:
- Previous experience in an IT helpdesk or desktop support role
- Familiarity with IT service management (ITSM) tools and ticketing systems
- Strong troubleshooting capabilities in Microsoft Office, email clients, VPNs, and remote desktop tools
- Experience with Windows operating systems
- Proficient in English, both written and verbal
- Proficient in French, both written and verbal
- Flexibility to work various shifts, including overnight and holidays
- Capacity to communicate effectively with team members at all levels
Responsibilities
- Provide Level 2 support for hardware, software, and network troubleshooting for end-users
- Address IT service requests and incidents through phone, email, and ticketing system
- Diagnose and resolve technical issues faced by customers
- Escalate complex matters to the relevant teams while ensuring prompt resolution
- Maintain thorough documentation of customer records with logs of problems and solutions for future reference
- Utilize internal tools and guides to research customer queries and develop solutions
- Occasionally cover for teammates during times of unavailability
- Seek opportunities to enhance business processes and elevate customer experiences
- Identify areas to improve customer service levels
- Offer feedback to leadership for a better work environment
- Perform various additional duties as required
Description
At Gatestone, established in 1926, we pride ourselves on being a leader in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to renowned organizations, including Fortune 500 companies. We are dedicated to creating a supportive work environment and are currently seeking enthusiastic Technical Support Representatives to join our team. We offer competitive compensation, comprehensive training, career development opportunities, and various employee benefits. This full-time role requires flexibility, as we operate 24/7, including holidays.
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The company with most openings is Jobot as they are hiring for 76 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.