1946 IT & Software Developer jobs in the US
Bilingual Technical Support Agent
$41,600 - 41,600
Gatestone & Co. Inc
Rue Chabanel Ouest 555, Montréal
$41,600 - 41,600
Requirements
Must:
- Prior experience in customer service in retail, sales, or call center environments
- Strong communication and customer service skills
- Professional demeanor in business interactions
- Ability to work independently and exceed expectations while contributing to team success
- Excellent organizational skills and multitasking abilities, with adaptability to changing priorities and challenging situations
- Positive, can-do attitude with a client-focused approach, handling difficult situations with integrity, empathy, and sincerity
- Familiarity with computer systems, networks, and technical components, including LAN setups, cable television installations, Internet applications, and browsers; prior experience is a plus, though training will be provided
- Comfort in resolving technical issues patiently with customers over the phone
- Flexible to work in various shifts as needed
Responsibilities
- Provide technical support and troubleshooting advice for network, internet, cable, satellite, digital phone, and computing issues
- Communicate electronically and via phone with customers experiencing technical difficulties to identify and document encountered issues
- Diagnose and resolve technical problems faced by customers
- Consult internal software, tools, and guides to research customer issues and implement solutions
- Document customer records with problem history and solutions for use by other technical support representatives
- Deliver exceptional customer experience while adhering to support guidelines
- Educate customers on maximizing the benefits of company products and services, looking for opportunities to enhance our business and elevate the customer experience
- Promote and sell features, advantages, and benefits of company products and services to clients
- Utilize time management and multitasking skills to maintain high service levels
- Carefully document interactions with customers and escalate potential service issues
- Identify opportunities to enhance customer service levels
- Provide feedback to management teams to improve the environment and perform various other tasks as needed
Description
Founded in 1926, we at Gatestone have led the way in delivering outstanding outsourced customer contact services and business process outsourcing to world-class organizations, including Fortune 500 companies. Join our Gatestone team for a rewarding and dynamic career! We prioritize customer experience in everything we do. We work seven days a week, from 6:00 AM to 1:30 AM, offering flexible schedules and a starting pay of $20.00 per hour. We celebrate an accessible work environment and provide individual accommodations for qualified candidates with disabilities during the recruitment process.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1946 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
IT Business Advisors Inc., D3 Security Management Systems, Snaplii, Square One Insurance Services, Burlington Stores, Merryweather Foam, VenHub among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 135 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 135 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.