731 IT & Software Developer jobs in the US
Product Manager, Managed Services Solutions
$60,000 - 100,000
GTT Communications
Stonehollow Drive 11525, Texas
$60,000 - 100,000
Requirements
Must:
- Bachelors or Masters degree in Computer Science, Information Technology, Electrical or Computer Engineering, Networking, or a related field
- 12+ years of product management experience focusing on network-centric or managed network services
- In-depth knowledge of LAN/WLAN technologies, including routing/switching, RF fundamentals, controllers, and cloud-managed wireless systems
- Understanding of SD-WAN and SASE concepts, architectures, and their integration aspects
- Proven experience in developing standard offerings and managing complex, non-standard customer scenarios like Walk-In and Take-Over (WITO)
- Familiarity with crafting offerings that utilize third-party managed service vendors
- Strong skills in vendor and partnership relationship management
- Growth-oriented mindset, proactive working style, and capability to succeed in a rapidly evolving environment with minimal supervision
- Exceptional communication, presentation, documentation, and cross-functional leadership abilities
- Capability to work effectively within a global organization with distributed teams and diverse stakeholders across various regions
Responsibilities
- Define and uphold the roadmap for Managed LAN/WLAN services
- Ensure alignment with GTTs Envision Strategy, promoting automation, visibility, and a cohesive digital experience
- Identify opportunities for AI-driven insights, automation, or enhanced observability to improve customer outcomes
- Monitor market trends and enterprise requirements to inform investment priorities in LAN and WLAN services
- Develop and standardize service offerings across LAN/WLAN including switching, wireless, controllers, cloud-managed wireless, and related operational services
- Provide support for non-standard deployments such as WITO, customer-supplied equipment, and brownfield transitions
- Formulate service constructs delivered by GTT directly or in collaboration with third-party managed service providers
- Lead the comprehensive product lifecycle from business case development, product creation, launch, pricing, adoption, to ongoing lifecycle management
- Oversee pricing, packaging, and market strategies to enhance portfolio growth
- Integrate customer digital experience as a fundamental aspect of new product design, ensuring user-friendly interfaces, measurable results, and smooth customer interactions
- Work collaboratively with Product Operations, Operations, Service Assurance, Engineering, Service Delivery, Sales, Marketing, and Solutions teams to ensure coherent execution in line with leadership objectives
- Enhance digital experience components including onboarding, monitoring, reporting, and lifecycle interactions
- Manage relationships with key LAN, WLAN, and campus networking vendors
- Influence vendor roadmaps, assess capabilities, and negotiate commercial terms
- Participate in the identification and oversight of third-party managed service providers that support outsourced delivery models
- Create compelling business cases that define market needs, costs, revenue, and ROI to secure investments
- Assist in pricing strategies, margin improvement initiatives, and optimization of cost structures
- Utilize operational, financial, and customer data to influence portfolio decisions
- Collect customer and field feedback to refine service offerings and elevate customer satisfaction
- Ensure our offerings align with contemporary enterprise environments, including IoT devices, cloud-managed networks, and multi-site frameworks
- Equip customer-facing teams with clear enablement content and product guidance
Description
At GTT, we are a premier provider of networking and security services, dedicated to simplifying and securely connecting organizations globally to data and applications. Our innovative approach aims to alleviate the strain on IT teams while addressing significant networking and security hurdles. Through our esteemed global Tier 1 network and the GTT Envision platform, we empower customers with adaptable solutions to achieve their business objectives. Our offerings encompass various connectivity options, including SASE, SD-WAN, security, internet, voice, alongside professional services and a dedicated sales and support team worldwide. By joining us, you will contribute to shaping the next generation of managed networking services and benefits from a culture focused on customer satisfaction, operational excellence, and continuous improvement.
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