Technical Product Manager – Secure Endpoint Experience

- Define and implement the product strategy and long-term roadmap for endpoint platforms (Windows, macOS, iOS, Android, VDI) and secure print services - Convert enterprise goals, security needs, and colleague expectations into a clear product vision, measurable outcomes, and prioritized initiatives - Continuously monitor the market and technology landscape to identify opportunities for modernization, simplification, and innovation in endpoint experience - Maintain the product backlog and define epics, features, and user stories with clear acceptance criteria and business value - Collaborate closely with engineering, systems administration, and operations teams to schedule releases, manage dependencies, and ensure high-quality delivery - Balance immediate operational requirements with long-term strategic investments, ensuring the roadmap supports scalability, resilience, and cost-effectiveness - Advocate for the end-user experience by leveraging user feedback, journey mapping, and usability insights - Establish and monitor experience-focused KPIs (e.g., device performance, issue rates, time-to-productivity, user satisfaction/NPS) - Initiate projects that streamline device onboarding, application access, printing, and remote work while minimizing friction and downtime - Ensure endpoint solutions comply with cybersecurity, privacy, and compliance standards across regulated environments - Collaborate with Security, Compliance, and Risk teams to translate policies into user-friendly product functionalities - Prioritize and address security gaps, vulnerabilities, and compliance issues affecting endpoint platforms - Partner with IT Operations, Security, Networking, Identity & Access Management, and business stakeholders to prioritize features, resolve issues, and foster innovation - Facilitate alignment among global regions and business units, ensuring endpoint standards and solutions are consistent yet adaptable for local needs - Clearly communicate roadmap updates, status, and key decisions to leadership and stakeholders at various levels - Utilize telemetry, analytics, and qualitative feedback to assess device health, performance, adoption, and user sentiment - Identify trends and root causes of recurring issues and collaborate with engineering and operations teams to drive systemic improvements - Measure and report on product performance (e.g., incident reduction, improved patch compliance, enhanced user satisfaction) and adjust strategies as needed - Serve as the product owner and primary point of contact for key endpoint and secure print platform vendors and partners - Evaluate vendor roadmaps, new features, and licensing structures; recommend solutions that align with enterprise objectives and budgetary constraints - Ensure contracts and service agreements fulfill both security and user experience goals - Provide leadership and mentorship to other product managers and team members focused on endpoint capabilities - Advocate for modern product management practices, user-centric design, and outcome-based delivery within the broader IT organization - Represent endpoint experience in enterprise architecture and digital workplace discussions, influencing wide-ranging strategic initiatives