1236 IT & Software Developer jobs in the US
Requirements
Must:
- Minimum of 3 years experience in configuring, supporting, or resolving issues with VOIP systems
- In-depth knowledge of VOIP protocols such as SIP, H.323, and MGCP
- Proficient in utilizing packet captures (PCAPs) for diagnosing and troubleshooting VOIP calls
- Strong understanding of telecommunications equipment and services beyond VOIP
- Familiarity with tools like VOIP Monitor and Wireshark
- Excellent problem-solving skills with a focus on delivering high-quality customer service
- Ability to work effectively under pressure and manage complex cases
- Willingness to participate in ongoing professional development and maintain relevant qualifications and training
Responsibilities
- Design, configure, deploy, test, troubleshoot, and monitor advanced VoIP and data solutions
- Provide exceptional remote support to field-based teams, adhering to industry and organizational standards
- Conduct fault analysis and investigation to ensure operational continuity
- Engage in proactive monitoring to comply with service level agreements
- Lead training initiatives for Tier 1 Support Engineers to uphold service excellence
- Serve as the primary escalation point for complex VOIP support issues
- Deliver personalized customer service while managing inquiries via various communication channels
- Resolve cases reported through phone, email, or internal ticketing system
- Conduct live fault finding with customers for first-time fixes
- Work on open cases ensuring timely resolution within designated SLAs
- Oversee and manage technical projects from initiation to completion
- Configure and pre-build voice and data solutions prior to customer installation
- Ensure thorough documentation is prepared and stored appropriately
- Participate in on-call rotations, offering support during emergencies outside regular hours
- Foster effective working relationships with team members and colleagues
- Provide training and development to team members as needed
- Perform additional duties as required to meet business needs
Description
We are seeking a Senior VOIP Engineer to join our vibrant team, where your skills will make a significant impact on the design and implementation of innovative VoIP and data solutions. Our organization offers a collaborative work environment, competitive salary ranging from $60,000 to $70,000 per year, and a comprehensive benefits package that includes health insurance, dental and vision coverage, a 401(k) plan, paid time off, and employee assistance programs. This is an on-site position based in Orlando, FL, where you will play an essential role in driving service excellence.
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You can find Network Engineer salaries in the United States here.
How many Network Engineer jobs are in the United States?
Currently, there are 1236 Network openings.
Is the US a good place for Network Engineers?
The US is one of the best countries to work as a Network Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Network Engineer jobs in the United States?
D3 Security Management Systems, Combat Computers Inc., GE Aerospace, Consultation Devpresso Inc, Ekxpert Placement Services, Red River Mutual, Vivalink among others, are currently hiring for Network roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 63 different Network Engineer jobs in the United States. They are probably quite committed to find good Network Engineers.
The company with most openings is Kforce Technology Staffing as they are hiring for 63 different Network Engineer jobs in the United States. They are probably quite committed to find good Network Engineers.