3128 IT & Software Developer jobs in the US
Requirements
Must:
- Positive attitude and strong self-motivation with a desire to learn and contribute to team success
- Ability to operate independently as well as collaboratively, meeting deadlines and project goals
- Proficient in troubleshooting and supporting hardware and peripherals, including service delivery systems and remote networking (e.g., TCP/IP)
- Intermediate understanding of LAN/WAN environments and telecommunications
- Solid grasp of Microsoft Active Directory and Exchange
- Familiarity with remote access tools (e.g., Logmein, Dameware)
- Proficient in Microsoft Office applications
- Excellent interpersonal and customer service abilities, particularly in verbal communication with stores
- Detail-oriented with strong multitasking and organizational capabilities
- Effective problem-solving and analytical skills, along with project management experience
- Strong written and verbal communication skills, able to convey complex technical concepts in laymans terms
- Ability to prioritize and multitask effectively
- Collaborative approach to supporting various business units (e.g., Merchandising, Operations, Finance, HR, Distribution)
- Skillful at simplifying complex processes for better analysis and improvement
- Minimum of 2 years of relevant retail experience is highly desirable
- Experience with Service Desk Ticketing Systems is a plus
- Intermediate technical certifications are an added advantage
Responsibilities
- Respond to service requests through various communication channels, including phone, email, and instant messaging
- Prioritize and schedule requests and incidents, working alongside subject matter experts to ensure swift resolutions
- Track the status of service requests and incidents, documenting the problem-solving process and outcomes
- Identify compliance issues that need follow-up or further investigation and conduct risk assessments
- Provide local and remote system administration, maintenance, and configuration support
- Triage and resolve Tier 1 problems (e.g., account creation, network support)
- Evaluate whether issues should be escalated for further attention
- Monitor store and corporate networks, analyze failure lists, and offer initial troubleshooting before escalation
- Collaborate with IT for implementing standard coding updates to allocation systems and handle business-specific changes
- Proactively address and escalate project issues, ensuring their resolution
- Manage the triaging and resolution of open tickets related to Store and Corporate Systems, Telco/Data Circuits, Applications, and Hardware
- Assist with installation, troubleshooting, and support of applications, operating systems, patches, and hardware platforms
- Install and configure computer systems, including POS systems and associated hardware/software, diagnosing and resolving technical issues
- Execute additional technical and non-technical tasks as assigned
- Carry a cell phone for technical support availability beyond standard business hours
Description
We are a dynamic company located in Cinnaminson, NJ, seeking a Full-Time Help Desk Analyst to join our team. This role focuses on providing critical technical assistance for Point of Sale systems and various corporate peripherals to guarantee seamless service for our customers and partners. The position offers competitive pay ranging from $20.00 to $25.00 per hour, along with an attractive benefits package including 401(k) with matching, dental and health insurance, an employee assistance program, paid time off, and employee discounts. This is an onsite position where collaboration and effective communication are key to success.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 3128 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Odoo, Inc., Mark 7 Reloading, ENSCO, Inc., Federal Home Loan Bank of Chicago, Hill's Pet Nutrition, Netbuilder, Kodiak Labor Solutions among others, are currently hiring for Support roles in the United States.
The company with most openings is Lockheed Martin Corporation as they are hiring for 274 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Lockheed Martin Corporation as they are hiring for 274 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.