3453 IT & Software Developer jobs in the US
Technical Support Specialist - II
$52,000 - 72,800
Florida Service Computers
Brickell Avenue 1110, Miami
$52,000 - 72,800
Requirements
Must:
- Proven experience in technical support roles focusing on computer management and troubleshooting.
- Strong knowledge of operating systems, particularly Windows and Windows Server, with some familiarity in macOS.
- Proficiency in network concepts including LAN setup, VPNs, firewalls, and basic networking protocols.
- Familiarity with help desk ticketing systems for efficient incident tracking.
- Excellent communication skills to articulate technical solutions to non-technical users clearly.
- Ability to troubleshoot software issues across Microsoft Office applications and other enterprise solutions.
- Knowledge of computer hardware components and maintenance best practices.
- Experience with IT infrastructure components such as switches, routers, and servers is an advantage.
- Adaptability to new technologies with a commitment to continuous learning and skill enhancement.
- Certifications in CompTIA A+, CompTIA Network+, CompTIA Security+, and Microsoft 365 Certified: Fundamentals (MS-900).
Responsibilities
- Provide comprehensive technical assistance for computer hardware, software applications, operating systems (Windows, macOS), and network infrastructure.
- Troubleshoot and rectify issues related to computer management, desktop support, VPN connectivity, firewalls, and IT infrastructure elements.
- Manage help desk tickets utilizing tools like ConnectWise to document incidents and monitor resolutions effectively.
- Assist users with software troubleshooting, including the Microsoft Office suite and other enterprise applications.
- Support network connectivity issues involving LAN/WIFI, VPNs (Virtual Private Networks), and firewall configurations.
- Conduct diagnostics and repairs for hardware including desktops, laptops, peripherals, and other computer components.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions while upholding exceptional customer service standards.
Description
We are seeking a Technical Support Specialist - II to join our team in providing outstanding IT support that enhances productivity and innovation. This hybrid position requires reliable transportation as you will travel to customer sites while also working from our office in Miami, FL. We believe in fostering a collaborative environment and continually support our teams growth through ongoing learning opportunities. Our compensation ranges from $52,000.00 to $72,800.00 annually, accompanied by an array of benefits to support your professional journey.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 3453 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
D3 Security Management Systems, Gatestone & Co. Inc, Allied Technical Solutions, KUBRA, Agilus, Snaplii, GE Aerospace among others, are currently hiring for Support roles in the United States.
The company with most openings is Lockheed Martin Corporation as they are hiring for 268 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Lockheed Martin Corporation as they are hiring for 268 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.