3908 IT & Software Developer jobs in the US
Desktop Support Analyst - IT Troubleshooting
$107,000 - 147,000
Five Below, In.c
Market Street 701, Philadelphia
$107,000 - 147,000
Requirements
Must:
- Minimum 2 years of experience in desktop support within a corporate setting; experience in retail is a plus.
- Proficiency in Windows 11 and MacOS networking concepts.
- Exceptional communication and organizational skills are crucial.
- Willingness to participate in rotating after-hours on-call support for all sites.
- Solid understanding of PC hardware, including printers, scanners, and mobile devices.
- Knowledge of networking concepts such as cabling types, IP addresses, and WiFi.
- Friendly and accommodating demeanor while assisting end users in a stressful retail environment.
- Strong analytical and troubleshooting abilities in a fast-paced IT setting, with flexibility to work across various technologies.
- Effective multitasking and prioritization skills while ensuring timely completion of tasks.
- Industry certifications like A+, Network+, MCP, MCSE, or CCNA are considered advantageous.
- In-depth knowledge of Microsoft Office, M365, patch management, anti-malware, and desktop imaging techniques.
- Strong verbal and written communication skills are essential.
- Ability to lift up to 50 lbs is required.
Responsibilities
- Provide second-level support to end users (corporate, ship center, field, consultants).
- Possess robust experience in Active Directory.
- Demonstrate expertise in installing and supporting Microsoft Office applications.
- Manage tickets and follow-up actions within an enterprise ticketing system such as Service Now.
- Serve as an escalation point for team members needing assistance with requests or incidents.
- Analyze technical support trends, identify root causes, and propose solutions to issues promptly.
- Participate in Asset Management of IT equipment and software licensing to ensure proper accountability.
- Assist in assigned audit tasks to uphold a secure and compliant environment.
- Conduct imaging and advanced troubleshooting for various endpoints (laptops, desktops, kiosks, mobiles/tablets).
- Diagnose and rectify hardware, software, and network issues for Executives and VIPs.
- Maintain excellent knowledge of computers (PC, VDI, Laptop, Mac) and peripherals.
- Understand hardware, software, and TCP/IP networking principles along with basic telephony and web design concepts.
- Oversee endpoint security management through SCCM, Intune, and patch management tools, including software updates and antivirus management.
- Offer conference room support, troubleshooting AV equipment, connectivity, and collaboration software issues.
- Manage several vendor relationships effectively.
- Diagnose and resolve computer hardware issues and open warranty tickets.
- Install, configure, and support VPN access for remote users.
- Resolve issues related to LAN/WAN, VoIP telephony, video systems, and coordinate with Systems/Networking support teams.
- Conduct troubleshooting in enterprise Mac OS systems (Jamf).
- Complete other duties as assigned.
Description
At Five Below, we celebrate a dynamic workplace where our associates can truly thrive while embracing our core purpose: to foster an environment where everyone can Let Go & Have Fun. We take pride in providing an extraordinary experience filled with endless possibilities at unbeatable prices. With over 27,000 associates, we believe that our culture drives our success. The Five Below Way presents our values and behaviors that inspire us all and generate a WOW workplace! We offer a variety of benefits including health coverage, financial support, and personal wellness resources. Explore our perks and join us in a vibrant atmosphere that encourages creativity and passion.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 3908 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Space Ops Inc., Decisive Dividend Corporation, D3 Security Management Systems, GINGER Telecom, Gatestone & Co. Inc, GE Aerospace, IntouchCX among others, are currently hiring for Support roles in the United States.
The company with most openings is Judge Group, Inc. as they are hiring for 296 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Judge Group, Inc. as they are hiring for 296 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.