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First-Citizens Bank & Trust Company jobs

Senior Business Systems Analyst - ServiceNow HRSD

$80,000 - 120,000
First-Citizens Bank & Trust Company
Fayetteville Street 239, Raleigh + Remote
$80,000 - 120,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Bachelors Degree with a minimum of 6 years of experience in Systems Support, Analytics, or Operational Support - Alternatively, a High School Diploma or GED with 10 years of experience in Systems Support, Analytics, or Operational Support - At least 5 years of experience supporting the ServiceNow HRSD application in a technical or system administrator role (preferred) - Previous informal leadership experience is advantageous - Proven experience serving as a technical owner of an application - Strong interpersonal and communication skills, capable of collaborating effectively with both functional and technical teams - Excellent time management and organizational abilities - Familiarity with an Agile work environment is a plus

Technologies

LESS

Responsibilities

- Assume technical ownership, overseeing the development and testing teams while supporting ongoing operations and special projects - Ensure user stories are accurately refined and sized for inclusion in relevant Sprints, while keeping development and testing efforts on schedule - Collaborate with technical teams across the organization to ensure adherence to our established standards and processes - Consult with the business to ascertain system requirements, documenting them through specifications, reports, project plans, or alternative formats - Identify and address complex factors affecting system processes and ensure compliance through systematic monitoring and analysis - Provide expert technical support for ServiceNow HRSD, answering inquiries and enhancing the overall end-user experience - Address escalated and intricate support issues, while developing and implementing necessary modifications and enhancements - Act as an analytical resource, offering insights on systems and data outputs to other business units - Deliver strategic insights to senior management through comprehensive reporting based on data analysis, user feedback, and thorough testing - Identify patterns, problems, and areas for improvement, and design process enhancements based on findings

Description


We are a remote-focused organization, specifically hiring in North Carolina. In this senior-level role, you will be the technical leader in charge of the development, support, and continuous improvement of the ServiceNow Human Resources Service Delivery (HRSD) application and its associated modules. You will engage deeply with our business stakeholders to ensure the optimal performance and functionality of our systems. We prioritize a comprehensive benefits program designed to support our associates diverse needs, reflecting our commitment to their well-being and professional growth.
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