1706 IT & Software Developer jobs in the US
Technical Support Technician - VoIP
$51,542 - 62,088
Filippo Justice Holdings LLC
East Colfax Avenue 200, Denver + Remote (US)
$51,542 - 62,088
Requirements
Must:
- Strong grasp of SIP protocol
- Hands-on experience with Yealink phones is preferred
- Proven background in troubleshooting hosted PBX systems
- Exceptional remote troubleshooting abilities
- Excellent written and verbal communication skills
- Capacity to manage multiple support tickets effectively in a fast-paced environment
- Highly self-motivated and disciplined for remote work setting
- Familiarity with supporting SMB clients (10–200 users) is a plus
- Awareness of cloud-based VoIP platforms is advantageous
- Experience with legacy PBX migrations (Avaya, NEC, etc.) is beneficial
Responsibilities
- Troubleshoot and resolve VoIP-related support tickets remotely
- Provision and configure Yealink IP phones (T-series, W-series, conference models)
- Diagnose and rectify SIP registration issues, NAT challenges, and firewall conflicts
- Address call quality concerns (jitter, latency, packet loss, echo, one-way audio)
- Configure and assist with:
- Auto attendants
- Ring groups & hunt groups
- Call routing & forwarding
- Voicemail-to-email
- Failover routing
- Diagnose and mend LAN/WAN issues affecting voice communication
- Set up VLANs and QoS for voice traffic prioritization
- Aid clients with:
- DHCP & DNS troubleshooting
- Port forwarding
- Firewall modifications
- Optimizing bandwidth allocation
- Collaborate with routers and firewalls (Ubiquiti, Cisco, Fortinet, SonicWall, etc.)
- Utilize remote diagnostic tools to analyze network performance
- Communicate technical issues clearly to non-technical business owners
- Uphold professionalism and urgency while managing support tickets
- Thoroughly document all actions in the ticketing system
- Work with internal provisioning and engineering teams as necessary
Description
At FJ Holdings LLC, we are committed to powering business communication through our innovative VoIP solutions for SMB clients. We offer a fully remote position within a rapidly growing company that values high performance and career growth. In our supportive culture, there are opportunities for advancement into Network Engineering or Senior VoIP Specialist roles. Join our dynamic technical team, which is integral to our service reliability, and engage with a variety of industries including healthcare, hospitality, retail, and professional services. Our benefits include health insurance and paid time off.
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Which companies are hiring for IT Support Engineer jobs in the United States?
Snaplii, Novatek International, D3 Security Management Systems, DataAnnotation, Fusion Technology-LLC, AdviNOW Medical, The CCS Companies among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 281 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 281 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.