516 IT & Software Developer jobs in the US
Helpdesk Technician
$45,968 - 60,361
Fastech Solutions
NE 88th Street 5016, Vancouver
$45,968 - 60,361
Requirements
Must:
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- I require proven experience in technical support or help desk positions, with a solid understanding of computer hardware and software troubleshooting.
- Familiarity with operating systems such as Microsoft Windows (including Windows Server), Linux, and macOS is essential.
- Knowledge of fundamental networking concepts, including LAN/WAN, TCP/IP, DNS, VPNs, firewalls (specifically Meraki), and network administration basics is needed.
- Experience in supporting Microsoft Office applications and enterprise tools like SCCM, Active Directory, GPOs, and Windows Server environments is important.
- Strong communication skills are necessary, enabling you to explain technical issues clearly to users without technical backgrounds.
- I seek someone who can quickly analyze problems and provide effective solutions in a fast-paced setting.
- Familiarity with ticketing systems, mobile device support, and knowledge of IT infrastructure components are desirable, but not mandatory.
###
Responsibilities
- You will deliver frontline technical support via phone, email, and chat for a diverse array of hardware and software issues.
- You will troubleshoot software challenges related to operating systems such as Windows and macOS, addressing application errors and configuration problems.
- Assistance with computer management tasks—like setup, upgrades, and hardware troubleshooting—will be part of your role.
- Support for network connectivity issues by diagnosing problems with LAN, VPN, DNS, TCP/IP protocols, firewalls, and wireless networks (including Meraki) will be your responsibility.
- You will manage user accounts and permissions using Active Directory and Group Policy Objects (GPO) to ensure compliance with security protocols.
- Utilizing Help Desk ticketing systems, you will document incidents and monitor the progress of resolutions.
- You will escalate complex issues to Tier 2 or specialized teams while keeping clear communication with users throughout the resolution process.
###
Description
Join our vibrant IT support team as a Tier 1 Helpdesk Technician, where your enthusiasm and technical knowledge will enhance customer service and expedite the resolution of user issues. In this crucial role, you will serve as the initial point of contact for end-users experiencing hardware, software, and network connectivity difficulties. Your proactive attitude and problem-solving abilities will contribute to seamless IT operations in various environments, enabling users to work effectively and securely. This paid position offers you an exhilarating opportunity to grow your skills in a collaborative and fast-paced environment committed to technological excellence. We are dedicated to supporting your professional development in IT support roles across different industries, providing continuous learning opportunities to foster your growth. Benefits include: - 401(k) matching - Dental insurance - Health insurance - Life insurance - Paid time off - Parental leave - Vision insurance - Gym membership Job Type: Full-time Pay: $22.10 - $29.02 per hour Expected hours: 40 per week Work Location: In person
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 516 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, Giesecke+Devrient, Morgan Lewis, Vailexa Technology, New Balance, Trutopia.com, Computer Technology Management Services, LLC among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 92 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 92 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.