805 IT & Software Developer jobs in the US
IT Support Technician - Level 2
$55,000 - 75,000
Falkon Technologies
South Central Expressway 2150, McKinney + Remote (US)
$55,000 - 75,000
Requirements
Must:
- High school diploma or equivalent; an Associate's Degree or higher is preferred.
- A minimum of 2 to 5 years of relevant technical experience.
- Proficiency in network troubleshooting, particularly with Active Directory, network diagnostics tools, and virtualization technologies such as VMware and Hyper-V.
- Knowledge of operating systems including Windows Server and Linux, as well as cloud platforms like Azure and AWS.
- Familiarity with VoIP systems and basic scripting capabilities (e.g., PowerShell) for task automation.
- Relevant certifications, such as those from Microsoft, are a plus.
Responsibilities
- I will be responsible for addressing and resolving technical inquiries via tickets, phone, email, chat, or remote access in a timely, professional manner, reflecting our company values.
- Offer expert technical support for the deployment, configuration, maintenance, and troubleshooting of computer systems, hardware, and software.
- Ensure a positive customer service experience for both internal and external clients.
- Train users and gather feedback to enhance training methodologies.
- Proactively identify common issues and communicate these insights to management.
- Aid in the onboarding process for new users.
- Document internal procedures and adhere to best practices.
- Install, test, and configure workstations, peripheral equipment, and software.
- Keep an inventory of equipment, software, licenses, and installation resources.
- Manage the setup and deployment of PCs in the office or at client sites, utilizing standard hardware and software images.
- Assign users and computers to Active Directory, whether local or cloud-based.
- Recommend hardware and software upgrades as necessary.
- Occasionally, be available to work evenings or weekends to meet project deadlines or resolve issues.
- Maintain a professional appearance and demeanor, as you will be the face of our company for many clients.
- Work with Windows and VMware technologies under the guidance of a senior engineer.
- Regularly update documentation and ticketing systems.
Description
We are seeking a tech-savvy Tier 2 IT Specialist to deliver outstanding technical support to our clients regarding their computer systems, hardware, software, printers, networks, and additional systems. You will respond to various queries through tickets, emails, chat, or phone calls, providing exceptional support while solving challenges. This position presents ample opportunities for personal and professional growth as you will have the chance to learn new skills and delve into areas of interest. You will handle more complex technical issues that require your expertise, and we offer a flexible work environment with an average of two days per week working remotely. Our work environment is clean and quiet, with the option to work remotely when necessary. While this role may require extended periods of computer use leading to potential strain, we encourage a balanced work-life approach. We invite you to join our committed team and contribute to providing excellent service to our valued clients.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 805 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
bunny.net, Sperasoft, Puter Technologies Inc., MAK Consulting Group, Giesecke+Devrient, Asset Inventories Inc., AJM INTERNATIONAL LTD. among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 141 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 141 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.