Collector, NSF overdraft privilege program

- Model a vibrant, top-tier service and sales culture focused on enhancing membership experience. - Reach out to members using various communication methods to understand the reasons for delinquency and facilitate a plan to update their account status. - Take necessary actions and complete required documentation based on specific situations, ensuring accurate records of interactions and resolutions while maintaining outstanding member service. - Provide support to the Credit Department and Teller Line as needed. - Foster a robust sales culture within our credit union. - Oversee and finalize checking accounts in alignment with FCCU policies. - Analyze daily reports and engage with members via multiple contact methods. - Responsible for recovering funds from negative balance accounts. - Assess delinquent account statuses and execute collection procedures according to FCCU guidelines. - Precisely document all correspondence and activities concerning delinquent accounts in our collection system. - Evaluate negative account scenarios for potential debt restructuring and consolidation options within credit union policies. - Conduct skip-tracing for members attempting to evade repayment. - Identify and recommend accounts suitable for legal actions and follow up appropriately. - Charge off accounts that remain negative in our system. - Refer accounts to third-party collection agencies after exhausting internal collection efforts. - Regularly review charged-off accounts for potential recovery options not yet sent to third parties. - Propose improvements to existing products and help in the development of new offerings. - Maintain a thorough understanding of credit union products to effectively cross-sell services. - Embody First Communitys Mission, Vision, and Values in every interaction. - Assist with branch operations to support member services, including backup roles in the teller line and credit department. - Cultivate positive relationships with members, colleagues, and our Board of Directors. - Promote a favorable image for the credit union during both work and non-work hours. - Attend credit union events as requested. - Carry out additional related responsibilities as assigned.