1575 IT & Software Developer jobs in the US
Customer Success & Technical Support Specialist
$50,000 - 50,000
FINCENFETCH INC
Central Boulevard, Jupiter
$50,000 - 50,000
Requirements
Must:
- 2+ years of experience in customer support, customer success, or technical support
- Familiarity with live chat and ticket-based customer support systems
- Excellent written communication skills, with the ability to convey solutions clearly and step by step
- Strong attention to detail and a commitment to thorough documentation
- Proficient computer skills with the aptitude to quickly learn new software
- High degree of responsibility and capability to work independently
- Ability to work in-office in Jupiter, Florida, Monday to Friday
- Willingness to work either an 11am-7pm or 1pm-9pm shift
- Preferred: Experience in SaaS support for professional services like legal and real estate
- Preferred: Background in regulated industries such as legal, insurance, healthcare, or financial services
- Preferred: Experience with CRM systems like HubSpot or Salesforce
- Preferred: Proven ability to write detailed bug reports and collaborate with engineering
- Preferred: Bilingual in English and Spanish
Responsibilities
- Respond to customer inquiries via live chat and provide precise, helpful assistance
- Utilize internal documentation and product knowledge to troubleshoot and resolve customer issues
- Convert unresolved chat inquiries into support tickets, ensuring thorough and accurate details
- Direct tickets appropriately, including bug reports to engineering and complex requests to the support queue
- Collaborate with engineering to reproduce and communicate issue resolutions to customers
- Maintain precise records in our CRM and ticketing system, including tagging and updates on ticket status
- Follow up with customers to ensure their concerns are addressed and questions are thoroughly answered
- Participate in Zoom calls with customers to help diagnose and resolve issues
- Identify recurring questions and contribute to enhancing internal knowledge base articles and support procedures
Description
At FincenRealEstateReport.com, we are a rapidly growing RegTech company dedicated to assisting real estate professionals in adhering to the FinCEN Real Estate Reporting Rule. We simplify a complex federal compliance requirement into a streamlined, guided, automated process. We offer growth opportunities within our organization, including potential paths to leadership and equity considerations for high-performing team members. Our office is located in Jupiter, Florida, and we provide benefits such as paid time off and a supportive work environment.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 1575 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
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The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sched LLC, Jump, Snaplii, Meitou Inc., Freedom Pet Supplies, Infoya Inc., GE Aerospace among others, are currently hiring for Support roles in the United States.
The company with most openings is Boeing as they are hiring for 66 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Boeing as they are hiring for 66 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.