1085 IT & Software Developer jobs in the US
Help desk technician - IT support
$65,000 - 105,000
Expedite Technology Solutions, LLC
North State Street 310, Lindon + Remote (US)
$65,000 - 105,000
Requirements
Must:
- 2-3 years of experience in implementations or related technical support and client success roles.
- Proficiency in troubleshooting Windows and Apple operating systems.
- Knowledge of high-level concepts associated with Terminal Services, Cloud Based Software, and Software as a Service (SaaS).
- Familiarity with home and business networks, both wired and wireless, including various network technologies and peripherals such as switches, routers, modems, and printers.
- Understanding of networking protocols including TCP/IP, DNS, and firewalls.
- Knowledge of internet connectivity methods, including cable, DSL, satellite, and dial-up.
- Comprehension of Terminal Services functions and limitations, as well as configuration of software and hardware in those settings.
- Previous experience with Salesforce, Confluence, and G Suite (preferred).
- Basic understanding of load-balanced servers and distributed computing.
- Familiarity with Virtual Machines and their varying setups.
Responsibilities
- Integrate and implement software solutions, hardware, and services for new client accounts.
- Remotely install integrated hardware and software for clients.
- Set up and configure integrated hardware as needed.
- Input client processing account credentials into partner software.
- Configure integration with partner software for seamless functionality.
- Test integrated features to ensure full operational capacity.
- Train clients on utilizing integrated features and reporting tools.
- Document all client interactions clearly and accurately in accordance with departmental procedures.
- Provide customized training for standalone hardware and online portals based on client requirements.
- Offer tailored training on best practices for online payment processes and reporting based on clients business needs.
- Educate clients on integrated business analytics tools.
- Train clients on the use and functionality of non-integrated, standalone EMV devices.
- Approach every client interaction with the specific needs of the client in mind, ensuring a personal touch.
- Deliver a White Glove experience that emphasizes our commitment to their success.
- Help clients recognize the value of our software solutions and services beyond functionality.
- Monitor client business timelines and follow up on important onboarding milestones.
- Gather and address client feedback, coordinating with other departments to enhance their experience continuously.
- Collaborate with partners and internal teams to refine documentation and resolve client issues.
- Utilize Gmail, Google Meetings, and other G Suite services for communication with clients and internal teams.
- Adhere to PCI processes and procedures, ensuring proper data verification during client interactions.
- Assist clients with their PCI-related inquiries effectively.
- Follow up with clients after their go-live date to ensure successful processing and offer further training as necessary.
- Facilitate communication between clients and relevant parties for inquiries or requests.
Description
We are a dedicated team focused on providing a smooth onboarding experience for our new clients as part of our Client Onboarding team. As Implementation Specialists, we play a vital role in ensuring clients feel supported through the integration, implementation, testing, and training processes related to our software and hardware solutions. We are committed to delivering exceptional service, often operating remotely, and strive to provide a personalized experience that addresses our clients unique needs. Our team values clear communication and collaboration, fostering an environment that promotes client success and satisfaction. We offer competitive benefits and opportunities for professional growth within a supportive and innovative setting.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1085 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Jump, Sched LLC, Integrated Digital Solutions, DataAnnotation, Benchmark Electronics, Inc, Bart & Associates LLC, ENSCO, Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Capital One as they are hiring for 244 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Capital One as they are hiring for 244 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.