ITO Support Specialist

- Provide first and second line IT support for internal users and contractors - Install, configure, and troubleshoot user laptops, workstations, printers, mobile devices, and other office IT equipment - Configure, administer, and update Windows, macOS, and Linux operating systems on user devices - Manage user devices using management tools - Create and manage user accounts in Okta, Active Directory, Azure AD, Office 365, and other systems - Perform physical network tasks such as patching, device installation, and port assignments - Install and maintain server and network equipment, including cable patching in data centers and server rooms - Maintain an inventory of IT purchases and assets, including updating records and auditing inventory - Collaborate with facility and security teams to address security issues - Continuously develop and enhance local IT infrastructure - Execute other duties as assigned by the manager related to this position - Substitute for colleagues or direct manager during absences, without it being considered as additional work - Install and configure systems following solution designs and architectural guidelines, as well as system change requests - Manage accounts as required - Adhere to internal procedures for IT asset management - Ensure service/system operations and maintenance meet availability and security requirements - Provide accurate metrics and reports on service/system availability, capacity, and security - Resolve issues in a timely manner and escalate to third-party suppliers as necessary - Implement system updates and deployments according to internal protocols - Fulfill user requests in accordance with established service level agreements (SLAs)