1154 IT & Software Developer jobs in the US
Help Desk Technician I
$50,000 - 60,000
Equity Settlement Services
Route 111 444, Smithtown
$50,000 - 60,000
Requirements
Must:
- High school diploma or equivalent (Associate/Bachelors degree or relevant certifications preferred)
- CompTIA A+, ITIL, or similar certifications
- 0-2 years of experience in IT support or a related field
- Basic understanding of Windows/Mac OS, Microsoft Office, and common business applications
- Strong customer service and communication abilities
- Capability to troubleshoot and resolve fundamental IT issues
- Openness to learning and developing within the IT sector
- Experience with ticketing systems like Zendesk, ServiceNow, or Jira (preferred)
- Familiarity with Active Directory, Office 365, and basic network troubleshooting (preferred)
Responsibilities
- Respond to incoming helpdesk tickets via phone, email, or ticketing system
- Deliver first-level support for software, hardware, network, and peripheral challenges
- Record and monitor all support requests using the internal ticketing system
- Escalate unresolved concerns to Level 2 or relevant technical teams
- Assist users with password resets, software installations, and basic troubleshooting
- Document support processes and solutions in the knowledge base
- Follow up with users to ensure their issues are satisfactorily resolved
- Perform some heavy lifting of IT-related equipment (approximately 50 lbs)
Description
At Equity Settlement Services, we are a dynamic and expanding Title and Settlement company dedicated to providing exceptional customer service. We are currently seeking a motivated Helpdesk Technician (Level 1) to join our On-Site IT support team, servicing over 200 employees both in-office and remotely. This is a full-time position located in Smithtown, NY, offering a competitive salary between $50,000 and $60,000 annually, along with a comprehensive benefits package that includes health insurance, 401(k), paid time off, and more. Join us as we work to enhance the user experience through outstanding technical support.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1154 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
GE Aerospace, Kochasoft, Inc, Prenuvo, Nuvollo, Combat Computers Inc., LOGO.com, D3 Security Management Systems among others, are currently hiring for Support roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 62 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Kforce Technology Staffing as they are hiring for 62 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.