Salesforce solutions architect

Salesforce Development & Process Automation (Primary Focus): - I design, develop, and maintain Salesforce functionalities, including Flows, Apex, custom objects, and automations. - I create scalable business processes that support operations, logistics, finance, and customer service teams. - I build integrations between Salesforce and external platforms such as email systems, ERP, and dashboards. - I develop custom reports, dashboards, and data models to enhance visibility and informed decision-making. - I lead requirement-gathering sessions with stakeholders to translate business needs into effective technical solutions. - I ensure data integrity while enforcing governance, security, and best practices within Salesforce. IT Systems Administration & Infrastructure Support: - I administer and maintain company networks, firewalls, switches, Wi-Fi, VPN, and server infrastructure. - I manage and support Microsoft 365, Entra ID/Azure AD, Teams/Zoom Phone, and other SaaS applications. - I oversee endpoint devices, including desktops, laptops, printers, mobile devices, and security camera systems. - I perform system backups, patch management, monitoring, and disaster recovery readiness. - I maintain IT documentation, asset tracking, and equipment lifecycle processes. - I provide Tier 2/3 technical support and troubleshoot escalated issues across multiple locations. Automation, Scripting & Integration Development: - I build scripts, tools, and automations using programming languages like Python and PowerShell to reduce manual tasks. - I develop internal applications that enhance productivity and data accuracy. - I optimize workflows by identifying bottlenecks and creating automated solutions. Security & Compliance: - I implement and enforce IT security controls such as MFA, conditional access, endpoint protection, and user access policies. - I monitor systems for vulnerabilities and compliance with company standards. - I conduct periodic audits of permissions and system configurations. Cross-Department Collaboration: - I partner with leadership and department heads to address operational challenges and build technology-driven solutions. - I clearly communicate complex technical concepts in a business-friendly manner. - I train users and create documentation for new tools, processes, and system enhancements. ###