Tier 2 Technical Support Specialist

At Engler IT, we are a dynamic workplace dedicated to delivering positive outcomes for our clients. As a results-driven Managed IT Services Provider, we service small businesses throughout Maryland, DC, and Northern Virginia. We are currently on the lookout for a Tier 2 Support Specialist who can support our Texas-based help desk and serve on-site when necessary, with the majority of the work being performed remotely. We embrace innovative projects and offer our technicians the opportunity to engage in challenging support cases, system implementations, and technical configurations that enhance their skills. Our collaborative culture emphasizes teamwork and collective expertise, ensuring that the best solutions are achieved through open communication and shared goals. Your professional growth is a priority for us at Engler IT. We offer ongoing training, mentorship, and advancement opportunities to aid your development toward senior roles or specialized engineering paths. We value your experience, providing competitive salaries, benefits, and performance-based incentives. This role is perfectly suited for individuals who are passionate about technology support and enjoy solving complex problems while delivering outstanding customer service. Job Type: Full-time Pay: $60,000.00 - $80,000.00 per year Benefits include dental insurance, flexible schedule, health insurance, paid time off, professional development assistance, referral program, and vision insurance. Willingness to travel: 50% (Required) Work Location: Hybrid remote in Annapolis, MD 21401.