IT Client Support Lead

To excel in this role, an individual must successfully perform each essential duty. The following criteria are required: - A minimum of 8 years of experience in providing support to end-users. - Comprehensive knowledge and skills across all IT disciplines, as this position may involve being the sole IT resource in various situations. - Willingness to travel as necessary to assist end-users, including attendance at meetings. - A valid passport or the ability to obtain one. - Extensive knowledge of audio-visual technology. - Proficiency in cellular technologies, specifically for Apple and Android devices. - A solid understanding of network design and server relationships. - Familiarity with telephony systems, including VOIP services. - Proficiency in iOS, Android, and Windows platforms. - Awareness of security technologies, including biometric and magnetic systems. - A firm understanding of Cyber Security and its implications. - Exceptional verbal and written communication skills along with strong business presentation abilities. - Must demonstrate integrity and trustworthiness in handling confidential and sensitive information. Experience requirements vary by job level: - The Senior IT Specialist level necessitates a Bachelor’s degree or equivalent experience alongside 5-8 years of relevant experience. - The Lead IT Specialist level requires a Bachelor’s degree or equivalent experience and at least 8 years of relevant experience. - The Principal IT Specialist level demands a Bachelor's degree or equivalent experience with a minimum of 10 years of relevant experience. Preferred Qualifications: - A+ Certification - Net + Certification - Security + Certification - Cyber Security experience - Experience with Microsoft desk side support - Previous experience in the energy sector