937 IT & Software Developer jobs in the US
Manager, Multimedia & Technical Support
$52,240 - 80,970
Endeavor Health
Emergency Drive, Arlington Heights
$52,240 - 80,970
Requirements
Must:
- Bachelors degree in science, technology, engineering, mathematics, or related fields, or equivalent work experience.
- Minimum of five (5) years of experience in a customer service support role with a Bachelors degree.
- Minimum of eight (8) years of experience in a customer service support role without a Bachelors degree.
- Experience in complex communication and conferencing environments (e.g., Microsoft Teams, Cisco Collaboration, WebEx, Crestron, Poly).
- Background in providing high-level support to C-Suite or executive leadership in a responsive or white glove capacity.
- Strong ability to effectively communicate with senior leaders and handle sensitive technical matters.
- Proficient verbal and written communication skills essential for excellent customer service.
- Solid understanding of information processing fundamentals and best practices.
- Strong knowledge of audiovisual integration, streaming media, and unified communications technologies.
- Ability to read and write detailed instructions, short correspondence, and memos.
- Demonstrated personal and ethical accountability.
- Proven ability to plan, budget, and execute multimedia initiatives across multiple sites.
- A curiosity-driven mindset, innovative thinking skills, and development of creative solutions.
- Focus on people with an active role in the recruitment and retention of staff.
Responsibilities
- Oversee the multimedia operations team managing AV systems, unified communications platforms (Cisco Webex, Microsoft Teams, Zoom), conference room technologies, and digital signage. Establish and uphold standards, procedures, and best practices for multimedia support and integration.
- Design and implement multimedia solutions for new constructions, renovations, and technology updates. Collaborate with Facilities, Construction, and IT teams to ensure that AV infrastructure aligns with performance, scalability, and security standards.
- Supervise the diagnosis, resolution, and escalation of challenging multimedia issues. Guarantee system uptime, quality assurance, and reliability of all AV and conferencing systems while maintaining detailed records of systems and service activities.
- Lead multimedia-related projects from inception through to completion, including vendor selection, procurement, installation, testing, and documentation, ensuring adherence to budgets, timelines, and service expectations through effective project management and vendor coordination.
- Manage a specialized team engaged in proactive IT support tailored for senior executives and stakeholders.
- Ensure prompt responses, minimal disruptions, and anticipatory support during executive meetings, remote work, and strategic engagements.
- Identify opportunities for improvement and modernization within the multimedia ecosystem, assessing new technologies, and leading pilot programs to gauge feasibility and impact.
- Mentor team members, promote knowledge sharing, and develop career growth plans. Provide leadership during system upgrades, technology rollouts, and enterprise initiatives.
- Perform additional duties as assigned.
Description
At Endeavor Health, we are a fully integrated healthcare delivery system dedicated to providing vibrant, quality, and community-focused care for over 4.2 million residents across six counties in northeast Illinois. With a workforce of more than 25,000 and over 6,000 physicians, we strive to deliver transformative patient experiences and exceptional care at more than 300 outpatient locations and eight acute care hospitals. Our organization values diversity, equity, and inclusion, fostering an environment that supports and respects all individuals. We believe in empowering our employees to pursue their career aspirations and maximize their professional development. Join us to make a difference in our community!
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The company with most openings is Capital One as they are hiring for 209 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.