Installation Engineer, Broadband Services

- I need you to coordinate Internet Services (IS) project responsibilities, which will include project organization, technical design, logistics communication, and execution alongside partners, contractors, and project managers. - You will need to follow and uphold design and wireless best practices for surveying, installations, and event usage, while regularly reviewing documentation and adapting to new guidelines. - Your tasks will involve conducting both onsite and remote technical projects, such as: - Network infrastructure surveys and deliverable documentation - Network and/or upgrade designs according to Encore and industry standards or specific requests - Network infrastructure installations and required operational documentation - Providing event engineering and support as needed - Delivering technical training to both internal and external users on network systems and application capabilities when necessary. - You will act as the technical design lead and level three support for internal network engineers and event managers, assisting field staff, clients, and guest room support teams. - Consulting with users on event and network needs, including pre-sales discovery and support, will also be part of your role. - I expect you to develop and implement best practices for network management and maintenance for our clients, and to prepare proposals for hardware, software, and professional services as needed. - Additionally, you will be responsible for preparing and presenting solutions to prospective clients based on their specific requirements, ensuring to highlight our key differentiators. - Monitoring and analyzing network performance while adhering to departmental standards and service level agreements (SLA) will be crucial. - You’ll proactively identify potential issues within the network and lead remediation efforts, following incident response procedures and providing reports and escalation information to stakeholders. - Finally, you will serve as the third-tier support for the Network Operations Center, addressing routers, switches, access points, wireless controllers, VoIP services, and network management systems for both WAN and LAN.