Product Manager - Technology Focus

- Facilitate initiatives aimed at simplifying and improving customer interactions across digital channels - Oversee the strategy and implementation for merging small business with mid-market or enterprise online portals - Establish and ensure feature consistency across platforms to provide cohesive customer experiences - Create and implement customer transition plans to integrate into a unified digital platform - Assist in merger and acquisition projects, focusing on the integration of new customer segments - Leverage customer feedback and business goals to inform digital resource allocation - Partner with stakeholders to formulate business cases, requirements, and prioritization frameworks - Serve as a point of connection among business, technical, and operational teams - Handle multiple intricate projects with independence and accountability - Generate user narratives and guarantee alignment between organizational needs and technical execution - Produce high-level presentations for executives detailing strategies, advancements, and performance metrics - Monitor and assess the performance of digital investments, pinpointing areas for enhancement - Conduct evaluations following launches and engage in continuous improvement efforts - Aid in research, competitor analysis, and service design programs