1097 IT & Software Developer jobs in the US
Knowledge Manager, ServiceNow HRSD
$156,000 - 176,000
Eliassen Group
Walkers Brook Drive 55, LASARA
$156,000 - 176,000
Requirements
Must:
- Extensive knowledge of ServiceNow HRSD knowledge management, knowledge bases, and article types from a governance standpoint.
- Proven experience in developing and sustaining content standards and governance frameworks within a large, matrixed organization.
- Excellent skills in writing, editing, and content design, with the ability to clarify complex HR topics for both employee and agent audiences.
- Familiarity with Now Assist for HR, including generative AI search and agentic AI workflows, along with insights into content quality effects.
- Strong understanding of NLU, metadata, and structured content design principles that enhance AI search relevance and accuracy.
- Comfort in evaluating third-party AI tools for content gap analysis and quality monitoring.
- Proven ability to collaborate effectively across various teams, including COEs, HR Operations, and enterprise content organizations with multi-channel experience.
- Strong analytical skills for interpreting knowledge performance data and transforming insights into prioritized, actionable improvements.
- Project management experience for content schedules, review cycles, and aligned publishing with a background in HR policy domains and compliance requirements.
- At least 5 years of experience in HR Operations, Knowledge Management, HR Communications, or HRIS/HR technology roles.
- Minimum of 2 years experience with ServiceNow HRSD in knowledge management and taxonomy design (equivalent enterprise HRSD platform experience will be considered).
- At least 1 year of experience working with Now Assist for HR, AI Search, or Virtual Agent in a governance or optimization role.
Responsibilities
- Lead the strategy and complete content lifecycle for employee, agent, and policy knowledge bases with clear ownership and established audit trails.
- Create and implement global standards for governance, metadata, accessibility, tone, and style.
- Establish design standards for articles to ensure readability and compatibility with AI systems, alongside change management protocols related to policy updates.
- Ensure content optimization for Now Assist and agentic AI workflows, focusing on structure and accuracy.
- Track AI Search relevance and performance, collaborating with platform teams to address gaps and enhance findings.
- Manage standards for knowledge blocks and metadata tags, assessing third-party AI tools for performance and improvements.
- Collaborate with COEs and Service Delivery Leads to ensure content remains current and accurate, closing knowledge gaps effectively.
- Work alongside the intranet team to streamline content and prepare for releases and enhancements, minimizing duplication.
- Analyze performance metrics like search success and AI response accuracy, establishing and tracking KPIs for reporting purposes.
Description
We are looking for a Knowledge Manager to oversee the strategy, governance, and quality of HR knowledge across our ServiceNow HRSD platform. Our team collaborates closely with various stakeholders to ensure a cohesive content ecosystem that enhances AI Search and self-service capabilities. We offer a competitive benefits package, including medical, dental, and vision coverage, a 401(k) with company matching, life insurance, and more. Join us to make a meaningful impact in a diverse and inclusive environment, where your contributions are valued and recognized.
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You can find IT Manager salaries in the United States here.
How many IT Manager jobs are in the United States?
Currently, there are 1097 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the US a good place for IT Managers?
The US is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the United States?
GE Aerospace, Kochasoft, Inc, Ace Software Consulting Inc., Prenuvo, D3 Security Management Systems, TransCrypts, Vortex Solution among others, are currently hiring for Manager roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 60 different IT Manager jobs in the United States. They are probably quite committed to find good IT Managers.
The company with most openings is Kforce Technology Staffing as they are hiring for 60 different IT Manager jobs in the United States. They are probably quite committed to find good IT Managers.