1996 IT & Software Developer jobs in the US
IT Helpdesk Support Specialist
$109,000 - 149,000
Electronic Consulting Services, Inc (ECS Federal)
South Main Street 101, Pocatello
$109,000 - 149,000
Requirements
Must:
- Current Top-Secret Clearance with the ability to obtain SCI / CI-Poly if required for contract compliance
- Proven capability to excel in a 24/7 operational setting
- Exceptional interpersonal and customer service abilities
- Comprehensive understanding of IT Service Management (ITSM) principles and practices
- Bachelors degree or equivalent combination of education, technical certifications, and practical experience (preferred)
- HDI certification (preferred)
- Experience with JIRA
- At least one year of experience in call center or help desk management
- Familiarity with Avaya telephony systems
- Knowledge of Agile project management methodologies
- Previous work in a Help Desk-centric program
- Experience in SLA-driven environments
- Background in IT support for government or law enforcement
Responsibilities
- Act as the primary contact for end-user IT inquiries via phone and self-service portal
- Triage, diagnose, and resolve or escalate support tickets, ensuring thorough documentation for subsequent teams
- Execute password changes and resets for all FBI enclaves
- Install, configure, and provide support for desktop software applications
- Offer remote desktop assistance and strive for First-Call Resolution (FCR)
- Keep users updated on ticket statuses until resolution
- Advise end users on preventative measures to mitigate future issues
- Collaborate with management and other teams to adhere to Service Level Agreements (SLAs)
- Utilize metrics to enhance efficiency and drive continuous enhancements
- Be prepared to work a flexible shift schedule, including weekends and holidays to support our 24/7 operation
Description
We are ECS, a prominent provider of technology services to the United States Federal Government, located in Pocatello, ID. Our focus is on people, values, and purpose, supporting over 50,000 government and contractor end users in combating various threats to national security. We are committed to offering our employees a nurturing environment with opportunities for growth and success. Our team is dedicated to delivering exceptional service to Federal Agencies and Departments, ultimately serving to protect and defend the American public. We are an equal opportunity employer, promoting diversity and inclusion in our workforce.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1996 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
KUBRA, Sequoia Software, D3 Security Management Systems, Nurse Next Door, Agilus, Ashmead Designs Ltd., Safe Ship Moving Services among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 124 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 124 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.