1858 IT & Software Developer jobs in the US
Desktop Support Technician
$58,240 - 68,640
Early Warning Services, LLC
North 90th Street 16456, Scottsdale
$58,240 - 68,640
Requirements
Must:
- High school diploma or GED
- Minimum of 2 years experience in customer support as a desktop support technician or a related IT role
- At least 2 years of experience with first-level troubleshooting of WAN/LAN, VPN connections, and desktops
- Minimum 1 year of experience with Microsoft Active Directory and user account management
- Necessary knowledge of telephony infrastructure and its administration
- Proficiency in Windows 10, Microsoft Exchange Administration tools, and Microsoft Office Suite applications
- Familiarity with Microsoft Network Infrastructure and Architecture layout is required
- Strong attention to detail is essential
- Must be proficient in identifying issues, reviewing data, and evaluating options
- Excellent communication, interpersonal, and customer service skills; active listening is crucial
- Ability to establish and nurture professional relationships
- Capacity to work efficiently and accurately under pressure while managing deadlines
- Strong organizational abilities, including multitasking and project management skills in a fast-paced environment
- Customer service aptitude to handle diverse client interactions with a positive and friendly demeanor
- Strong troubleshooting, organizational and problem-solving abilities with a proactive attitude
- Background check and drug screening required.
Responsibilities
- Conduct troubleshooting on moderately complex technical matters with minimal supervision
- Identify, investigate, and resolve level two issues using deeper technical knowledge
- Provide support for two-factor authentication tokens
- Assist with iPhone and MiFi issues
- Participate in the onboarding process for employees and contractors related to technology
- Utilize a ticketing system efficiently, ensuring it is updated with comprehensive resolution details
- Manage the administration and upkeep of Active Directory users and groups
- Aid in the setup and maintenance of workstation and printer infrastructure for users
- Address information security events pertaining to user privilege changes
- Troubleshoot external connectivity issues for End User Compute devices
- Coordinate with other IT areas for timely problem resolution
- Provide on-call support for user issues after hours
- Communicate effectively and courteously with end users during problem resolution
- Document processes and procedures for use by other IT teams
- Uphold the companys commitment to risk management and the protection of systems and data integrity
- Stay informed about the latest industry technologies, trends, and strategies
- Complete tasks efficiently and accurately while delivering excellent customer service
- Follow any additional instructions and perform tasks assigned by supervisors as needed.
Description
At Early Warning, we have been fortifying the U.S. financial system for over thirty years with innovative solutions such as Zelle and Paze. As a trusted partner in payments, we collaborate with numerous institutions to enhance access to financial services and safeguard transactions for millions of consumers and small businesses. Our positions are located in Scottsdale, San Francisco, Chicago, or New York, and embrace a hybrid work model, fostering collaboration within teams. We prioritize candidate eligibility to work in the U.S. from the start, and this position does not offer employment Visa sponsorship. We offer a competitive benefits package, including healthcare coverage, a 401(k) retirement plan with a company match, paid time off, parental leave, and valuable family planning support among many others. Join us as we continue to improve workplace well-being and foster a diverse and inclusive environment.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1858 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
IT Business Advisors Inc., Snaplii, Delarra Clinic, Re:Sound, Idaho Central Credit Union, Accelerated Automation, JANSON among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 131 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 131 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.