1924 IT & Software Developer jobs in the US
Software Support Specialist - EHR
$52,000 - 52,000
EZDERM, LLC
Tamiami Trail N 4850, Denver + Remote (US)
$52,000 - 52,000
Requirements
Must:
- High School diploma or equivalent is mandatory; Associates or Technical degree in IT/Computer Science is preferred.
- Demonstrated experience in troubleshooting iOS/iPadOS and cloud-based applications.
- At least 3 years of experience in a dedicated IT Support or Help Desk position, with experience supporting a global/remote workforce being a significant advantage.
- In-depth knowledge of macOS and iPadOS is required.
- Strong analytical abilities with a knack for understanding hardware or software faults as a debugger.
- Familiarity with Mobile Device Management (MDM) tools such as Okta, Jamf, or Kandji.
- Highly organized with a background in international shipping/customs related to electronics or a keen willingness to learn.
- Exceptional verbal and written communication skills; adept at clarifying technical solutions to non-technical individuals.
- Willingness to travel domestically up to 20% as necessary.
Responsibilities
- Provide tier-1 and tier-2 support via phone, email, and chat for the complete suite of Ezderm applications (EHR, Practice Management, Kiosk App, and Patient Portal).
- Troubleshoot and resolve hardware issues related to iPads and peripheral devices such as scanners, cameras, and printers within a clinical setting.
- Act as a liaison for product feedback by documenting and escalating platform bugs and performance issues to both Product and Engineering teams with detailed reproducible steps.
- Support the management and troubleshooting of third-party integrations (e.g., Labs, E-Prescribing, Billing Clearinghouses) to maintain a smooth data flow.
- Create and update technical support articles,
Description
We are Ezderm, seeking a Software Support Specialist who will play a pivotal role in assisting our clinical community. You will partner with Office Managers, Nurses, and Physicians to ensure our systems operate seamlessly, allowing them to concentrate on delivering excellent patient care. We pride ourselves on our teams profound expertise in the Ezderm suite, recognizing that reliable technology is crucial for positive patient outcomes. Our remote position offers generous benefits including health insurance, retirement plans, and paid time off. Join us in making a difference in the medical technology landscape.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1924 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Transport-Bourassa, D3 Security Management Systems, Delarra Clinic, Snaplii, Re:Sound, Paxyl inc., Knipper HEALTH among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 131 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 131 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.