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EPC IT SOLUTIONS jobs

MSP IT Support Technician

$80,000 - 100,000
EPC IT SOLUTIONS
El Camino Real 1324, Belmont + Remote (US)
$80,000 - 100,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We are seeking local candidates with experience in Managed Service Providers (MSP). The ideal applicant will have at least 5 years of professional IT experience, with a strong background in Windows environments. Proficiency in Windows Server Technology, Microsoft operating systems, and Office products is required. Additionally, you should be familiar with implementing and maintaining highly virtualized environments using VMWare, as well as have a solid understanding of TCP/IP, network routing, and firewall functions. Experience with Active Directory, Virtualization, VOIP, DNS, DHCP, Microsoft Azure, Google Workspace Admin Console, and Microsoft 365 deployment is essential. Attention to detail, a process-oriented mindset, and a customer-focused attitude are crucial.

Technologies

Active Directory
Firewall
HTTP
LAN
Microsoft 365
NAT

Responsibilities

The IT Support Specialist II will leverage their training, experience, and product knowledge to evaluate the urgency of IT-related issues. You will be responsible for troubleshooting and resolving Level 1 and Level 2 technical problems both remotely and on-site, pertaining to Microsoft’s core applications, disaster recovery solutions, network connectivity, and security systems. You'll also monitor alerts from our remote management system and manage service tickets efficiently. Maintaining documentation within ConnectWise, communicating progress to clients, and performing regular systems and network maintenance tasks will be part of your routine responsibilities.

Description


At EPC, we are dedicated to excellence, professionalism, and commitment. Our mission is to be the go-to IT solutions provider for every small to medium-sized business and public sector organization in the Bay Area. Our success is grounded in delivering high-quality IT services with exceptional customer support, which we achieve through teamwork and active listening to our clients' needs. Our core values, including respect, leadership, passion, diversity, quality, and accountability, guide all our decisions and actions. We respect work-life balance, although some flexibility may be required during project crunch times. We look forward to welcoming an IT professional who thrives on challenges and excels in problem-solving to our Belmont office, with opportunities for client travel as needed. Job Type: Full-time Pay: $80,000.00 - $100,000.00 per year Benefits include: 401(k), dental and health insurance, flexible spending accounts, paid time off, professional development assistance, and vision insurance. Experience Requirements: - MSP: 3 years (Required) - ConnectWise: 1 year (Preferred) - Ability to relocate to Belmont, CA 94002 before starting work (Required). - Work Location: In person. If you believe you align with our values and fulfill these requirements, we encourage you to apply and join our dedicated team!
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