Support Desk Specialist

- I need technicians who can provide on-site support along with “Tier 1” assistance, including troubleshooting Mac and phone issues, and escalating as needed. - You will handle end-user hardware and software troubleshooting and be proficient in resolving issues with Okta Verify, Duo, and VPN. - Familiarity with Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, and Android is vital. - You will assist with tools such as Zoom, Google Suite, Google Meet, Google Slides, Keynote, and Jamf. - Duties include deploying and collecting monitors and accessories, imaging or provisioning laptops and workstations (though this is not mandatory), and engaging face-to-face with end users to resolve IT challenges. - You will be responsible for onboarding and offboarding employees, deploying laptops and mobile devices, upgrading damaged devices, and performing workstation sweeps to ensure monitor functionality and peripheral operation. - I expect you to maintain storage room assets and perform printer management along with preventative maintenance and e-waste disposal, including wiping devices prior to e-wasting.