576 IT & Software Developer jobs in the US
Systems Specialist, Technical Support Tier 2
$60,000 - 70,000
Dyrand
Hamilton Street 1168, Vancouver
$60,000 - 70,000
Requirements
Must:
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- Strong orientation towards customer service with the capability to clearly communicate technical concepts.
- Excellent verbal and written communication abilities.
- Capacity to manage competing priorities in a dynamic MSP setting.
- Outstanding organizational skills and meticulous attention to detail.
- Ability to work independently while effectively collaborating with teammates.
- Capable of mentoring junior staff members and assisting with escalation processes.
Technical Support & Troubleshooting:
- 3+ years of hands-on experience in IT support, including advanced troubleshooting.
- Proven experience working in multi-tenant MSP environments.
- Strong analytical and diagnostic capabilities with a track record of resolving complex issues.
- Familiarity with desktop, server, cloud, and network troubleshooting.
- Knowledge of ticketing systems, RMM tools, documentation standards, and SLA-driven workflows.
Technical Skills:
- Advanced knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams, and OneDrive.
- Experience with Teams Phone Systems and call routing.
- In-depth understanding of Microsoft Cloud Technologies such as Entra ID (P1/P2, Conditional Access, MFA) and Microsoft Defender suite.
- Hands-on experience with Azure VMs, AVD, Azure Backup, and Site Recovery.
- Strong experience supporting Windows Server 2016β2025 environments and Active Directory administration.
- Solid understanding of VPN, DHCP, DNS, and experience configuring firewalls and switches.
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Responsibilities
As a Tier 2 Technical Support Specialist, I will address technical challenges, perform advanced troubleshooting, and manage systems administration tasks across a variety of client environments. My duties will include providing systems support, troubleshooting infrastructure issues, and ensuring the delivery of timely, accurate, and high-quality service consistent with our managed service provider standards.
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Description
We are Dyrand, a dedicated IT partner committed to delivering proactive, secure, and tailored managed IT services to local businesses. Our team takes a client-first approach, empowering organizations to focus on their core missions. We are seeking a full-time Tier 2 Technical Support Specialist (Systems Specialist) based in Vancouver, BC. This role offers the flexibility to work from home 1-2 days a week after a successful 3-month probation. Compensation: Our salary range is between $60,000 and $70,000 annually, and we offer an array of benefits such as casual dress, company events, dental care, extended health care, life insurance, paid time off, RRSP matching, and vision care. Application Questions: - What distinguishes you from other candidates applying for this position? - Are you willing to commute to our Yaletown office? Experience Requirement: Minimum of 3 years in IT support is required. Additionally, candidates must possess a valid BC Class 5 Drivers License. We welcome all applicants, but only those selected for further consideration will receive communication from us. All applicants must be legally entitled to work in Canada. We are an equal opportunity employer and consider all qualified applicants without discrimination.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 576 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
bunny.net, Studio Trois Γtoiles Design, Giesecke+Devrient, National Mattress Canada, Perri's Corporation, GE Aerospace, SciTec among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 93 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 93 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.