Applications Support Specialist - IT Focus

- Provide ongoing support for DSI applications, including background check systems, truck log systems, separation applications, and PTO calendars. - Diagnose and rectify application issues, escalating to internal teams or vendors when necessary. - Configure system settings, ensure data accuracy, and sustain application reliability. - Monitor application performance and proactively seek improvement opportunities. - Assist with application updates, enhancements, testing cycles, and deployments. - Act as the SharePoint Owner for DSI, overseeing governance, structure, and strategic planning. - Administer and maintain SharePoint sites, lists, libraries, permissions, and content architecture. - Develop and support Power Apps, Power Automate flows, and Power Pages to streamline operations. - Collaborate with content owners to ensure sites are intuitive, compliant, secure, and aligned with DSI standards. - Uphold workflow automations and ensure compliance with governance and security policies. - Serve as the primary contact for application-related queries and user support requests. - Create and maintain documentation such as support procedures, FAQs, and knowledge articles. - Design and deliver training sessions for end-users to enhance adoption and overall system effectiveness. - Communicate updates, enhancements, and best practices throughout the organization. - Collaborate with business units to identify operational needs and propose system enhancements or new technology solutions. - Engage in requirements gathering, solution design, testing, and deployment processes. - Support integration between DSI applications and systems like Vista or Dynamics 365. - Identify opportunities to optimize workflows, reduce manual processes, and enhance user experiences.