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Dynamic Solutions Group jobs

Technical Support Specialist - IT Focus

$65,000 - 85,000
Dynamic Solutions Group
County Road 94, Palm Harbor
$65,000 - 85,000
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- 2–4 years of experience in IT support, helpdesk, or MSP settings - Excellent communication skills with a commitment to providing outstanding client service - Knowledge of Windows environments, networking basics, and significant cloud platforms (Microsoft 365, AWS, etc.) - Industry-related certifications such as CompTIA A+ or Network+ are advantageous - Eagerness to advance within a dynamic, team-focused technology firm

Technologies

Active Directory
Microsoft 365
Office 365

Responsibilities

- Deliver remote assistance to our clients, addressing issues involving computers, servers, networks, and cloud services - Troubleshoot hardware and software challenges, including Microsoft 365, Active Directory, VPNs, and endpoint security - Work collaboratively with team members to resolve client issues and escalate more complex problems when necessary - Record solutions effectively in our support systems and keep clients updated throughout the process - Occasionally participate in projects or onsite visits to support implementation tasks

Description


At Dynamic Solutions Group (DSG), we take pride in providing exceptional technology experiences for our clients. We are currently seeking an energetic, client-focused Support Center Specialist to join our team and assist in addressing technical challenges with thoroughness and professionalism. We offer a competitive salary and a comprehensive benefits package, including a hybrid work model based in our Palm Harbor office, 401(k) options, health/dental/vision insurance, paid time off, and opportunities for professional development. Our culture is collaborative and dedicated to fostering professional growth, innovation, and client success.
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