1272 IT & Software Developer jobs in the US
Federal network support shift supervisor - secret
$75,000 - 115,000
Dunhill Professional Search
Library Street, Reston
$75,000 - 115,000
Requirements
Must:
- Associates Degree or equivalent relevant experience; Bachelors Degree in Information Technology, Computer Science, or a similar field preferred.
- 1-2 years of experience in managing IT personnel.
- Over 4 years of experience in network operations or technical support.
- Active Secret level clearance.
- Able to obtain CJIS background check.
- Required Certifications: One or more of CompTIA Network+, CompTIA Security+, Azure AZ-900.
- Understanding of enterprise networking principles, including routing protocols (BGP, OSPF), MPLS, and VPN technologies.
- Proficient in Microsoft Azure networking services such as ExpressRoute, VPN Gateway, and Virtual WAN.
- Experience with network monitoring tools and SPAN/packet capture analysis.
- Familiarity with ticketing systems and incident management workflows.
- Strong troubleshooting and analytical skills.
- Excellent written and verbal communication abilities.
- Capacity to work independently within a 24x7 operational context.
- Strong focus on detail and adherence to documentation protocols.
- Customer service-minded with the capability to juggle multiple priorities.
- Knowledge of network automation concepts and scripting (PowerShell, Python) is preferred.
Responsibilities
- Supervise and organize a team of Federal Network Support Engineers to deliver technical infrastructure and software service support for the Azure Core Networking team in Government Cloud settings.
- Bridge Tier 1 operational support with Tier 2 technical expertise, ensuring 24x7 support for vital networking infrastructure in secure federal locations, including PhysNet, FPN, ExpressRoute, VPN, and advanced networking services.
- Spearhead team productivity initiatives to optimize output while maintaining high customer satisfaction.
- Collect, analyze, and disseminate performance metrics related to team members.
- Lead the triage and resolution of moderately complex Livesite incidents, customer-reported issues, and deployment challenges.
- Conduct optical SPAN monitoring and implement mitigations for network performance enhancement.
- Address WAN-related incidents and oversee resolution processes.
- Manage the comprehensive deployment of Microsoft ExpressRoute devices for designated sites, including onboarding to GWM.
- Validate and troubleshoot configurations prior to production deployment.
- Support PulseVPN and Webportal implementations within the Fairfax environments.
- Coordinate Hardware Proxy and Scripting Framework support for AZN Systems.
- Perform root cause analysis for recurring incidents and recommend preventative strategies.
- Issue Letters of Authorization (LOAs) and execute operational readiness tests with Microsoft partners.
- Assist in Decom activities, including network decommissioning for federal cloud environments.
- Provide expert guidance to Tier 1 engineers during intricate incidents.
- Develop advanced troubleshooting guides and contribute to the technical documentation knowledge base.
- Act as the primary escalation contact for Tier 1 support teams.
- Collaborate with Microsoft partners (e.g., ATT, BT, Verizon, Equinix) on capacity planning and onboarding procedures.
- Oversee the entire contract sign-off process for new Microsoft partners.
- Escalate highly complex issues to Tier 2 with detailed documentation.
- Participate in post-incident assessments and engage in continuous improvement projects.
Description
We are a dynamic organization seeking a skilled Federal Network Support Engineer to join our Azure Core Networking team within Government Cloud environments. Our team operates in a vibrant workspace where we value collaboration, innovation, and continuous learning. We provide a range of benefits to support our employees, including comprehensive healthcare, retirement plans, and opportunities for professional growth. This is a shift-based role that requires commitment to maintaining 24x7 operations across critical networking infrastructures. Join us in making a significant impact in federal cloud operations!
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How many IT Support Engineer jobs are in the United States?
Currently, there are 1272 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Novatek International, Dulcedo Management, CA Tuning, Archon Systems Inc, DataAnnotation, HireRight, Callagy Recovery Corp. among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 257 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 257 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.