1807 IT & Software Developer jobs in the US
IT Service Desk Analyst - Support Specialist
$65,000 - 70,000
Drax
West 12th Avenue 453, Vancouver
$65,000 - 70,000
Requirements
Must:
- Proficient in desktop/laptop hardware, network configurations, and MS Office Suite
- Experienced with Windows 10/11 and telephony technologies (VoIP, SIP)
- Familiar with Active Directory, Entra Admin Center (Azure), and Office 365
- Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies
- Strong interest in LAN/WAN networking and skilled in hardware installation
- Flexible to work outside of regular hours as needed
- Committed to a customer-centric support approach
- Capable of clearly documenting technical concepts for customer understanding
- Effective team player with individual initiative
- Driven, detail-oriented, and skilled in managing customer expectations
- Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement
- Knowledge of root cause analysis is advantageous
- Familiarity with the electricity industry is a plus
Responsibilities
- Ensuring incidents are resolved promptly according to established Service Level Agreements (SLAs)
- Assessing and fulfilling service requests in a timely manner
- Identifying potential underlying issues to determine root causes and suggest enhancements
- Collaborating closely with internal IT functions and external suppliers for successful outcomes
- Proactively managing the application landscape to guarantee availability, stability, and performance
- Delivering high-quality service to the business by addressing incidents and service requests promptly
- Regularly updating the Service Desk system upon resolution of incidents
- Identifying opportunities for service enhancement and following best practices
- Providing first-line support for desktop, laptop, and mobile devices
- Managing user accounts and software/hardware handling
- Supporting team development by mentoring junior members and enhancing service knowledge
Description
At Drax, we are committed to transforming energy generation, supply, and usage, aiming for a zero-carbon, lower-cost energy future. Our mission drives us to cultivate a team that makes a significant impact on our collective future. We offer a supportive environment that encourages growth and development, with rewards and benefits designed to help you thrive. Join us in making a difference and shaping the energy landscape. We invite you to apply today and become part of our journey.
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You can find Business Specialist salaries in the United States here.
How many Business Specialist jobs are in the United States?
Currently, there are 1807 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the US a good place for Business Specialists?
The US is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the United States?
Snaplii, D3 Security Management Systems, KUBRA, Nurse Next Door, Cobmex® Apparel Inc., Ashmead Designs Ltd., VenHub among others, are currently hiring for Business roles in the United States.
The company with most openings is Jobot as they are hiring for 124 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.
The company with most openings is Jobot as they are hiring for 124 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.