1169 IT & Software Developer jobs in the US
Technical Support Specialist - Level 1 & 2
$87,000 - 111,000
DivIHN Integration Inc
South Illinois Avenue, Oak Ridge
$87,000 - 111,000
Requirements
Must:
- U.S. Citizenship required to fulfill DoD mandates
- Level 1: Associates degree with limited experience or high school diploma with 1 to 4 years of experience
- Basic comprehension of equipment relevant to the role
- Level 2: Bachelors degree in a technical field with limited experience or Associates degree in a technical field and 2 to 5 years of related experience
- General knowledge of related equipment, processes, or systems
- Proficiency in audiovisual technology, mobile devices, telecommunications, and videoconferencing
- Strong verbal and written communication abilities
- Effective time management skills to manage several incident tickets simultaneously
- Adaptability to operate in a fast-paced and technically demanding environment
- Capacity to articulate technical information clearly to customers
- Quick decision-making skills to avoid impacts on business or production
- Well-honed IT troubleshooting and customer service expertise
Responsibilities
- Schedule and set up conference room equipment for teleconferencing
- Manage video teleconference meetings across various rooms
- Complete necessary documentation to open and close classified conference rooms
- Interact with customers through phone, email, chat, remote access, or in person
- Address and resolve customer queries and issues
- Escalate unresolved issues to higher levels of support when necessary
- Utilize service management tools for documentation of tasks and updates
- Follow up with customers to ensure their concerns are addressed
- Maintain comprehensive knowledge of internal software, hardware, procedures, and policies
- Employ technical skills to diagnose and resolve customer issues
- Provide guidance to end users on tools and equipment usage
- Troubleshoot software, hardware, and connectivity problems using technical competencies
- Support emergent issues and unexpected requests dynamically as new technology is introduced
Description
At DivIHN, a CMMI ML3-certified Technology and Talent solutions company established in 2002, we focus on forming meaningful connections between top-notch professionals and innovative organizations. Our services include professional consulting, custom projects, and resource augmentation. Located in Oak Ridge, TN, we pride ourselves on our purpose-driven culture and are committed to delivering value through standardization, specialization, and collaboration. We are an equal opportunity employer, dedicated to fostering a diverse workplace.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1169 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Jump, Hitech Communications LTD, Snaplii, Thought Technology Ltd., Connected Solution Experts, LYNKED Inc., DataAnnotation among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 84 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 84 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.