1907 IT & Software Developer jobs in the US
IT support analyst - tickets and troubleshooting
$62,400 - 62,400
Digital Nomadic Solutions
El Cajon Boulevard, San Diego
$62,400 - 62,400
Requirements
Must:
- 5+ years of IT support or help desk experience, preferably in a K–12 or educational environment
- Proficient in Google Workspace for Education, ChromeOS, macOS, and standard peripherals
- Hands-on experience with Google Admin Console and mobile device management tools
- Familiarity with ticketing platforms such as Freshservice, Zendesk, or Jira
- Basic understanding of networking concepts (e.g., IP addressing, Wi-Fi configuration, access point troubleshooting)
- Excellent communication and documentation skills
- Ability to work independently and adhere to established procedures
- Physically capable of lifting, moving, and setting up IT equipment across the campus
- DOJ/FBI fingerprint background check (Live Scan)
- Valid TB test or risk assessment
- Knowledge of FERPA, CIPA, and student data privacy regulations
- Understanding of mandated reporter responsibilities in educational contexts
- Commitment to maintaining client-specific safety and confidentiality protocols
- Previous experience supporting public or charter K–12 schools (preferred)
- Familiarity with SIS and learning platforms like PowerSchool, Clever, or I-Ready (preferred)
- Experience in managing IT assets and hardware logistics (preferred)
- CompTIA A+ and/or Network+ certifications (preferred)
- Spanish language fluency is a plus (preferred)
Responsibilities
- Provide on-site technical support for Chromebooks, MacBooks, printers, AV systems, and other classroom/office devices
- Troubleshoot and resolve common technical issues related to connectivity, account access, printing, and browser settings
- Offer responsive, user-friendly assistance to staff members with varying technical skills
- Enroll, configure, and manage school-issued devices through Google Admin Console and MDM tools
- Ensure compliance with policies regarding content filtering, usage, and software updates
- Monitor device inventory and assist with asset lifecycle management and reporting
- Handle all requests via DNSs Freshservice ticketing system
- Accurately document issues, time expended, and solutions provided
- Escalate complex incidents with detailed supporting information to DNS engineers or external vendors
- Conduct regular visual inspections and light maintenance in the on-site server/network equipment area
- Maintain organized cabling and report any hardware irregularities to DNS leads
- Monitor wireless access points and engage in basic network troubleshooting as required
- Collaborate with third-party educational technology vendors (such as PowerSchool, Clever, I-Ready) to resolve technical issues
- Keep school administration informed of relevant outages, planned maintenance, and service disruptions
- Submit weekly internal status reports to DNS leadership summarizing work completed and unresolved matters
- Respond promptly to DNS or school administration alerts regarding outages or system failures
- Provide remote or on-site support as necessary to restore critical services
- Be available on-call during school hours (Monday–Friday) for urgent technical support requests
Description
At Digital Nomadic Solutions (DNS), we specialize in IT infrastructure, cybersecurity, and platform support for K–12 schools, nonprofits, and public institutions. We prioritize reliability, responsiveness, and a deep understanding of educational technology. We are looking for a reliable and skilled IT Support Analyst who will serve as the primary on-site technical contact for one of our partner schools in San Diego, located specifically within a K–8 Charter School. This full-time role requires dedication and the ability to handle emergency situations. We value a collaborative environment and offer competitive pay starting from $30.00 per hour.
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You can find IT Support Engineer salaries in the United States here.
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Which companies are hiring for IT Support Engineer jobs in the United States?
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The company with most openings is Jobot as they are hiring for 135 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 135 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.