Senior Google Technical Support Lead

- Serve as the technical owner for client GCP environments, managing IAM, networking (VPCs), security controls, and compliance. - Monitor system health, uptime, and performance, acting as the primary escalation point for cloud-related incidents and performance challenges. - Oversee capacity planning, quotas, and scaling strategies across Compute Engine and related services to optimize performance and cost. - Ensure cloud environments adhere to GCP and our best practices for reliability, security, and cost efficiency. - Supervise AI and ML workloads in production, focusing on latency, throughput, and reliability, while proactively identifying risks like model drift or data quality concerns. - Maintain and enhance data ingestion and processing pipelines (e.g., Cloud Dataflow, Pub/Sub) ensuring models receive high-quality data continuously. - Support ongoing improvement initiatives, including API upgrades and adopting newer GCP or Vertex AI features. - Ensure uniformity between development, staging, and production environments. - Define the technical roadmap for assigned clients, ensuring migration milestones, optimization projects, and deployment timelines are achieved. - Prepare and conduct Quarterly Business Reviews (QBRs) concentrating on platform stability, performance trends, cost efficiency, and future-oriented suggestions. - Simplify complex technical metrics into clear, business-focused insights for various stakeholders. - Develop and sustain runbooks, documentation, and operational resources customized for each clients environment. - Collaborate with internal delivery, cloud, security, and leadership teams to enhance service quality and maturity.