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Solution Architect: ServiceNow HR Service Delivery
107,700 - 198,400 USD
Deloitte
High Water Alley 66, Columbus + Remote (US)
107,700 - 198,400 USD
Requirements
Must:
- Bachelor's degree in computer science, software engineering, or a related discipline.
- Required Certifications: ServiceNow Certification Implementation Specialist - HR Service Delivery (HRSD), ServiceNow Certified System Administrator.
- 6+ years of experience utilizing ServiceNow (HRSD module preferred).
- Preferred: Advanced degree (e.g., Master's) and 3+ years of experience with AI/ML and Generative AI (GenAI).
- Experience across Architecture and Integration, Data Management, and Platform Performance preferred, including:
- Expert knowledge in HR processes and best practices, designing HRSD workflows, case management, employee service centers, integration techniques and tools (e.g., REST, SOAP, LDAP, SSO), integration with SAP SuccessFactors, ServiceNow Integration Hub, setting up Data Replication, and Data Lake for ServiceNow using ETL tools like SNOW Mirror/Perspectium, and MID Server Architecture.
- Proficiency in data modeling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards and reports.
- In-depth knowledge of performance tuning in ServiceNow, troubleshooting and identifying bottlenecks, establishing RCA for system performance issues, and experience in using Health Scan Data and Instance Observer to improve overall system performance.
- Excellent software engineering and product architecture/design foundation with a deep understanding of Business Context Diagrams (BCD), sequence/activity/state/ER/DFD diagrams, OOP/OOD, data structures, algorithms, code instrumentation, etc.
- Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP.
- Deep understanding of methodologies & tools like XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube, etc.
Responsibilities
- Embrace and drive a culture of accountability for customer and business outcomes. Develop solutions that solve complex HR problems with valuable outcomes, ensuring high-quality, lean designs and implementations.
- Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity, feasibility, and alignment with business and customer goals, NFRs, and applicable architecture and engineering standards.
- Possess passion and experience as an individual contributor, responsible for the engineering designs and technical feasibility of solutions. Actively engage with engineers to ensure architecture is understood and can be implemented, working closely during sprints to solve technical issues.
- Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs.
- Exhibit a mindset that favors action and evidence over extensive planning, delivering lean, supportable, and maintainable solutions.
- Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security.
- Act as a Role Model by leveraging modern software engineering practices and principles to optimize solutioning and product delivery.
- Quickly acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules. Translate business/user needs and UX/UI designs into technical requirements and designs.
- Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly, inspiring and influencing stakeholders at all levels.
Description
We are looking for a ServiceNow HRSD Solution Architect who can implement and optimize HR Service Delivery solutions. Your extensive experience and deep knowledge of the ServiceNow HRSD module will be pivotal in delivering solutions that delight users and drive value for our business investments. You will collaborate with cross-functional teams to ensure the successful implementation and integration of ServiceNow solutions.
Our team at Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on outcomes. As Deloitte's primary internal development team, we deliver innovative digital solutions with proven results, helping to power our success.
This position can work remotely from any of the listed cities within the continental United States, although much of the team is based in Nashville, TN, and the surrounding area.
The wage range for this role encompasses various factors such as skill sets, experience, training, and other organizational needs, with a current range estimate of $107,700 to $198,400. You may also be eligible for a discretionary annual incentive program, subject to the rules governing the program.
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