SharePoint Specialist & Technical Writer

- Oversee the management, configuration, and enhancement of SharePoint sites, libraries, permissions, workflows, and metadata structures - Formulate governance rules to ensure appropriate document lifecycle, version control, security, and standardization - Improve user experience by designing templates, automated workflows, dashboards, and navigation enhancements - Collaborate with business units to translate operational requirements into SharePoint solutions (lists, forms, automated processes) - Continuously monitor system performance to ensure platform reliability through audits and ongoing improvements - Manage and uphold the standards of the digital Quality Management System - Assist in internal audits, corrective action planning, periodic reviews, and process updates - Ensure that documents and records are properly controlled, approved, and compliant - Identify process gaps, risks, and barriers while spearheading initiatives for continuous improvement - Manage the full document lifecycle: planning, writing, reviewing, publishing, and archiving - Create, update, and maintain Standard Operating Procedures (SOPs), technical manuals, training documents, O&M manuals, and internal guidelines - Validate the technical accuracy of all documentation in collaboration with engineering, operations, and product teams - Develop graphics, diagrams, flowcharts, and process maps for clarity and standardization - Ensure consistency in style, tone, and format across all organizational documentation - Create and maintain internal knowledge bases, online help systems, and training materials - Conduct training sessions for employees and stakeholders on SharePoint usage, document control procedures, and best practices in a digital work environment - Encourage the adoption of digital tools and a culture of continuous improvement across departments - Lead or partake in projects aimed at enhancing digital processes using methodologies such as PMLC, Agile, CMMI, or Lean Six Sigma - Track timelines and deliverables for documentation and QMS-related projects - Collaborate with IT, Quality, Operations, Engineering, and HR to align documentation and processes with business objectives