3329 IT & Software Developer jobs in the US
Help Desk Specialist II
$73,000 - 113,000
Decisionpoint Corporation
Nightingale Circle, Scott Air Force Base
$73,000 - 113,000
Requirements
Must:
- Active Secret Clearance
- IAT Level II certification (CompTIA Security+ CE preferred)
- At least 3 years of experience in help desk, technical support, or system administration roles
- Proficiency in troubleshooting enterprise applications and systems
- Familiarity with ticketing platforms (e.g., Jira, ServiceNow)
- Strong knowledge of Windows and/or Linux environments
- Excellent problem-solving and analytical capabilities
- Outstanding communication and customer service skills
- Ability to thrive in a fast-paced setting
Responsibilities
- Deliver Tier II technical support for IBS users, resolving issues related to systems, applications, and access
- Act as an escalation point for Tier I help desk support, addressing complex or unresolved issues
- Diagnose and troubleshoot application, system, and integration problems
- Review logs, error messages, and system performance to pinpoint root causes
- Collaborate with development, database, and infrastructure teams to address issues
- Document, track, and manage incidents using ticketing systems (e.g., Jira, ServiceNow)
- Aid in user account management and processing access requests following security policies
- Provide prompt updates to users regarding the status and resolution of their issues
- Assist in identifying recurring problems and participate in root cause analysis
- Create and maintain knowledge base articles and support documentation
- Support system deployments and offer post-release assistance
- Ensure adherence to DoD security standards and operational protocols
- Participate in on-call support and after-hours tasks as needed
Description
At DecisionPoint Corporation, we are seeking a Tier II Help Desk Specialist to enhance our U.S. Transportation Command (USTRANSCOM) Integrated Booking System (IBS) program. This critical position involves providing advanced technical support to users and resolving system issues for key transportation and logistics applications. You will work alongside development, infrastructure, and cybersecurity teams to ensure system uptime and user satisfaction. We value candidates with strong technical troubleshooting skills and experience in enterprise applications, as well as the ability to communicate effectively with both users and technical teams.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 3329 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Transport-Bourassa, Allied Technical Solutions, KUBRA, D3 Security Management Systems, GINGER Telecom, Gatestone & Co. Inc, ID Cosmetic clinic among others, are currently hiring for Support roles in the United States.
The company with most openings is Lockheed Martin Corporation as they are hiring for 279 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Lockheed Martin Corporation as they are hiring for 279 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.