3721 IT & Software Developer jobs in the US

DTCC jobs

End User Services Analyst

$83,000 - 123,000
DTCC
South Belt Line Road 1374, Coppell
$83,000 - 123,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Bachelors degree is mandatory - Previous internship experience is highly desirable - Familiarity with Active Directory - Basic knowledge of Audio-Visual support (Cisco/Crestron systems) - Ability to perform Home Support Visits - Experience with Ping ID Authentication Manager - Proficiency in documenting work and understanding technical procedures - Capability to utilize ServiceNow for managing technology service calls and incidents - Strong understanding of network transfer protocols for supported services - Extensive knowledge of Apple technology (Mac OS, iCloud, iPad OS, and iPhones) - Capacity to handle various incidents, requests, and communications, both standard and non-standard - Deep technical problem-solving abilities are essential - Must demonstrate ownership of incident resolution and effectively manage resources for solutions - Ability to communicate transparently with senior Technology management as needed

Responsibilities

- Handle incidents and tasks through our incident management tool, ServiceNow, while adhering to strict service level agreements (SLAs) - Provide the highest level of technology support to VIP clients, including C-Suite executives and external board members - Facilitate ongoing assistance for senior management, addressing any technology-related issues and inquiries - Act as the primary point of contact for technology concerns from senior management, coordinating communication effectively - Gain an understanding of available technology resources and articulate their benefits and drawbacks to senior leaders - Collaborate with other teams to research and implement both standard and customized solutions - Participate in on-call rotation for off-hours support as needed - Travel to various office locations to provide on-site support when required - Troubleshoot hardware, software, mobile devices, printers, and DTCCs virtual infrastructure

Description


At DTCC, we pride ourselves on being at the forefront of innovation within the financial markets. Our Information Technology group is dedicated to delivering secure and reliable technology solutions that serve as the foundational infrastructure for the global capital markets. We are committed to investing in our employees professional development and fostering a diverse and inclusive workplace that mirrors the global community we serve. We offer competitive compensation, comprehensive health and life insurance options, retirement benefits, and a flexible work model that combines in-office and remote work. Join us and be part of a dynamic and supportive team that encourages collaboration and growth.
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