1742 IT & Software Developer jobs in the US
Help desk support specialist
$95,000 - 105,000
DKW Communications
Huntington Street, New London
$95,000 - 105,000
Requirements
Must:
- Must be a U.S. citizen with an active Secret security clearance.
- Prior experience in Help Desk or IT Support involving configuration and troubleshooting of Windows PC environments and network printers.
- Strong knowledge of Windows operating systems, common software, hardware, basic networking, and remote support tools.
- Excellent verbal and written communication, patience, customer service, problem-solving, and analytical skills.
- Must fulfill DoD 8140 (formerly 8570) certification requirements, which include one or more of the following certifications:
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- Associate or Bachelors degree in Computer Science, Information Technology, or related field is preferred.
- Experience in a government or DoD environment is a plus.
- Familiarity with networking protocols and services like TCP/IP, DNS, and DHCP is advantageous.
Responsibilities
- Provide technical support by addressing and resolving user issues related to computers, printers, software (including OS and Office), network connectivity, and basic server/access problems.
- Manage help desk tickets by logging, tracking, prioritizing, and updating them from intake to resolution.
- Diagnose technical issues associated with Microsoft Office Suite, Windows Operating Systems, and other user applications using diagnostic tools and remote access software.
- Guide users step-by-step through solutions in a clear and comprehensible manner.
- Carry out account management tasks, including password resets, user account creation, and access modifications.
- Escalate unresolved or complex issues to Tier 2/3 support or specialized teams when necessary.
- Assist in the installation, updating, and basic maintenance of hardware and software.
Description
At DKW Communications, Inc. (DKW), we are a government contractor providing professional and technical services to various government agencies. We are proud to have been recognized as a Top Workplace in the Washington Post Top Workplaces Culture Excellence Awards. We are currently looking for a Helpdesk Support Specialist to join our team in New London, CT. This is an onsite position, with potential for occasional after-hours or weekend work to conduct system maintenance and upgrades. We offer a competitive salary of up to $105,000.00 per year along with a comprehensive benefits package that includes 401(k) matching, health, dental, and vision insurance, life insurance, paid time off, a referral program, and tuition reimbursement.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 1742 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
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The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Bank of Canada, Snaplii, Levven Electronics Ltd., KUBRA, ScaleMyMealPrep, Confidential, DataAnnotation among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 126 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 126 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.