557 IT & Software Developer jobs in the US
MSP - Senior Helpdesk IT Support
$55,000 - 70,000
D2 Integrated Solutions
Orlando Avenue 107, Oreland
$55,000 - 70,000
Requirements
Must:
- Minimum of 3 years of helpdesk experience
- At least 1 year in a managed services provider (MSP) environment
- Strong proficiency in troubleshooting network infrastructure, including firewalls, access points, and switches
- Basic knowledge of server and virtualization environments, such as Hyper-V and VMware
- Extensive experience with Microsoft 365 services and cloud security solutions
- Ability to document processes and resolutions clearly
- Familiarity with issue ticketing systems and PSA software
- Relevant certifications in Microsoft 365, networking, or virtualization preferred
- Strong soft skills in ownership, communication, customer service, and initiative
Responsibilities
- Respond to and resolve intermediate to advanced IT issues and customer inquiries, including escalated tickets from Level 1 support
- Provide detailed troubleshooting and maintenance for network infrastructure components such as firewalls, switches, and routers
- Conduct basic support for server and virtualization systems
- Offer advanced assistance for Microsoft 365 services and cloud security solutions
- Maintain foundational computer systems, desktops, and laptops and ensure endpoint security
- Create and track issue tickets while documenting all resolution efforts
- Lead or assist in technical project execution, offering guidance to junior staff
- Enhance team knowledge by documenting solutions for recurring issues
- Keep customer infrastructure documentation updated, including network diagrams and configurations
- Identify and recommend improvements in service delivery practices and mentor less experienced staff
Description
We are D2 Integrated Solutions, a dynamic managed services provider located in Oreland, PA, looking to expand our team with a skilled Technical Analyst II (Sr. Helpdesk Support). We offer competitive salaries ranging from $55,000 to $70,000 per year, alongside benefits like health insurance, paid time off, retirement plans, and vision insurance. Our work hours are Monday to Friday from 8:30 AM to 5 PM, with four days in the office and remote work on Fridays. Join us to be part of a collaborative team that prioritizes customer service and technical innovation.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 557 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
bunny.net, Murmuration, Hard Rock Digital, Thales, Giesecke+Devrient, Diploma Healthcare Group, Journey Freight International among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 92 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 92 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.