558 IT & Software Developer jobs in the US
Tier 2 Technical Support Specialist
$65,000 - 65,000
Cybertools, inc.
184th Street East 12405, Puyallup
$65,000 - 65,000
Requirements
Must:
- Minimum of 4 years of Tier II experience in a Managed Service Provider (MSP) setting.
- Experience supporting clients in diverse industries such as Construction, Financial/Legal, Healthcare/Dental, Automotive, Venture Capital, Manufacturing, and Retail.
- Familiarity with cloud environments (Azure AD, Intune, basic AWS).
- Knowledge of patch management and compliance standards.
- Capability to validate backups and assist in recovery procedures.
- Proficient in endpoint security solutions, antivirus/EDR platforms, and fundamental cybersecurity practices.
- Skilled in anti-spam/email filtering systems (Barracuda).
- Competent in Microsoft 365 management (Exchange Online, Teams, SharePoint, OneDrive).
- Strong expertise with Active Directory, Group Policy, and user/computer account administration.
- Basic understanding of networking principles (DNS, DHCP, TCP/IP, firewalls, VPNs).
- Experience with RMM tools, particularly Datto RMM.
- Valid drivers license, current insurance, and clean driving record.
- Availability for rotational on-call support (about one week every six weeks).
- Flexibility for occasional after-hours and weekend work.
- Ability to work autonomously while managing multiple tasks.
- Positive, collaborative attitude and readiness to mentor junior staff.
Responsibilities
- Diagnose and troubleshoot complex technical challenges across a range of platforms and applications.
- Address firewall settings and ensure network connectivity.
- Resolve issues related to Windows Active Directory and Group Policy.
- Manage domain namespace blacklisting and enhance email deliverability.
- Provide support for peripheral devices such as printers and scanners.
- Troubleshoot Exchange/O365 email outages and permission problems.
- Oversee backup processes and disaster recovery plans (both local and cloud).
- Support virtualization environments, including Hyper-V and VMware.
- Conduct compliance and cybersecurity assessments.
- Analyze client infrastructures to offer proactive improvement suggestions aligned with operational needs.
- Provide escalation support for Tier I technicians on complex issues.
- Manage and complete assigned technical projects from start to finish.
- Participate in on-call rotations to guarantee client support outside regular hours.
- Assist in training and mentoring junior technicians.
- Engage in client meetings to gather and document technical and functional needs.
Description
We are Cybertools Inc., seeking a highly proficient and client-oriented Tier II Support Technician to enhance our technical support team. This role is pivotal in providing advanced technical assistance, troubleshooting various IT issues, ensuring server and network performance, and empowering clients to optimize their technology usage. We value education and continuous development, offering benefits such as dental and health insurance, paid time off, tuition reimbursement, and vision insurance. Our position is based in Puyallup, WA, and we encourage a collaborative team environment.
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